Pathology Receptionist

Transformationunitgm; Chesterfield (MO); On-site; USD 23,000 - 35,000; Part time

Job summary

A leading healthcare organization is seeking a Pathology Receptionist in Chesterfield, offering part-time hours with flexibility to cover annual leave and sickness. Candidates should possess a GCSE in English and good IT skills, with the opportunity for full training in a supportive team environment.

Benefits

Employee assistance programme

Discounted gym membership

On-site fitness classes

Qualifications

• Good standard of English GCSE or Equivalent.
• Demonstrates a good level of IT skills.
• NVQ Level 2 in Customer Service or Equivalent preferred.

Responsibilities

• Provide face-to-face and telephone reception services.
• Book-in patients by checking correct demographics.
• Administrative tasks including filing and photocopying.

Skills

Good IT skills

Organizational skills

Communication skills

Education

GCSE English or equivalent

NVQ Level II in Customer Services

Job description

Main area General Pathology Grade Band 2 Contract Permanent Hours Part time - 20 hours per week (Flexibility to cover annual leave and sickness) Job ref 320-CDCS-3674

Employer University Hospitals of Derby and Burton NHS Foundation Trust Employer type NHS Site Chesterfield Royal Hospital Town Chesterfield Salary £23,615 pro rata pa Salary period Yearly Closing 23/06/2025 23:59 Interview date 07/07/2025

Pathology Receptionist

Band 2

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

Armed Forces and Disability Confident guaranteed interview scheme

To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.

The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.

If you require support/adjustments with your application please contact the recruitment team on 01332 788466

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for;

Job overview

As a Pathology Receptionist you will be joining our existing friendly and hardworking team in the Reception/Phlebotomy Outpatients department at the Chesterfield site of Derbyshire Pathology.

You should hold GCSE English or equivalent and have good IT skills. An NVQ level II in Customer Services and/or experience of admin work/customer services/telephone enquiries is desirable but not essential as full training will be given.

This is an administrative patient/customer facing role and you would be expected to provide efficient, effective and friendly reception service to patients and visitors attending the Pathology/Phlebotomy department.

You will be expected to stand and/or sit for extended periods whilst dealing with patients, telephone calls, computer work and stock so the ability to multitask and work flexibly is essential.

Main duties of the job

You will provide both face to face and telephone reception services using written and verbal communication to liaise with patents, staff, ward/units, directorates and external agencies to support an efficient patient service.

You will book-in patients by checking and using the correct demographics to record and create appointments using trust applications to forward the patients pathway maintaining confidentiality at all times

• Transport and ambulances can be arranged for patients who attend the department
• Administration tasks such as filing, photocopying, fault reporting, taxi logs, visitors book and arranging follow up appointments are completed daily
• Maintain the GP/ward stock/Phlebotomy area consumables keeping a clean, tidy and safe environment
• You must be flexible to cover annual leave and sickness to support the needs of the service

Closing date of applications: 23 June 2025

Interview date: 07 July 2025

Working for our organisation

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Education, Training and Qualifications CPD Requirements

• Good standard of English GCSE or Equivalent
• Demonstrates a good level of IT skills
• NVQ Level 2 in Customer Service or Equivalent

Experience & Knowledge

• Demonstrates ability to work as part of a team and independently
• Demonstrates Administrative Experience
• Experience of working in a customer facing role

Skills and Ability

• Demonstrates good organisational skills and prioritisation

Our Trust aims to provide the highest quality care to patients within Derbyshire and South East Staffordshire and we want the very best people to work with us.

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IMPORTANT INFORMATION

If we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment.

At UHDB , we offer different ways to work flexibly to each and every one of our colleagues, many of whom already work flexibly at all sites of the Trust.

For our roles we are open to discussing the possibility of part-time/ reduced hours/ compressed hours/ flexible start and finish times/ fixed/flexible shifts/annualised hours/ term time hours/ hybrid working – working partly in the trust/partly at home.

Why don’t you talk to us at interview about the flexibility you would like to explore and what it means to you, and we will discuss what’s possible for the job and team, and the opportunities we might be able to create together.

We can’t promise to give you exactly what you want, but we do promise to work with you to look at all the available options.

Most of our posts are subject to a DBS check, however having a criminal record will not necessarily bar you from obtaining a position. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

All correspondence relating to your application will be sent to you via our trac.system account. Please ensure that you regularly check your emails; this includes junk/spam, as your security settings may not recognise the sender.

Anyone from outside of the UK (excluding from the Republic of Ireland) will need permission from UK Visas and Immigration (UKVI) to work in the UK and may also need entry clearance before travelling here.

UKVI is responsible for managing migration. To obtain a visa or entry clearance, you will need to meet certain requirements and demonstrate you have the right the work in the UK via:

• the points-based immigration system
• the EU settlement scheme
• eVisa

During the course of its employment activities, University Hospitals of Derby and Burton NHS Foundation Trust collects, stores and processes personal information about prospective, current and former staff.

Our Privacy Notice includes applicants, employees (and former employees), workers (including agency, casual, honorary and contracted staff), volunteers, trainees and those carrying out work experience – please refer to our Privacy Notice available on our Trust website: https://www.uhdb.nhs.uk/information-governance

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

If we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment. Please ensure that you had read the Job Description and Person Spec and that you meet the criteria before applying.