Pathology Department Support Specialist

Dignity Health; Bakersfield (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

Dignity Health Memorial Hospital in Bakersfield, CA is seeking a Pathology Department Support Assistant to handle complex customer service and clerical duties with minimal supervision. You will support pathologists, manage correspondence, and act as a reliable resource for the pathology team.

The role emphasizes strong organization, independent work, and dedication to timely processing, billing for referral testing, and accurate record-keeping to ensure smooth lab operations.

Qualifications

• High School Graduate with 3 years related experience or GED with 3 years related experience.

Responsibilities

• Answers telephones promptly and routes customer calls appropriately.
• Assures faxed results are complete. Makes all necessary calls according to policy and documents communications according to department procedures.
• Prepares specimens and slides for distribution to reference laboratories. Receives reference lab reports and files reports as defined in department procedures for send outs.
• Assists with timely billing of referral testing to patient records. Maintains records, pulling, filing and reconciling issues.
• Performs daily follow up on unverified and/or pending test orders or account information.
• Ensures customer satisfaction through processing orders and coordinating customer services needs in a professional manner.

Skills

Customer service

Clerical skills

Organization

Independent work

Education

High School Graduate

High School GED

Job description

Dignity Health Memorial Hospital in Bakersfield, CA is seeking a Pathology Department Support Assistant to handle complex customer service and clerical duties with minimal supervision. You will support pathologists, manage correspondence, and act as a reliable resource for the pathology team.

The role emphasizes strong organization, independent work, and dedication to timely processing, billing for referral testing, and accurate record-keeping to ensure smooth lab operations.