Pathology Admin & Lab Support Specialist

Bakersfield Memorial Hospital; Bakersfield (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Dignity Health - Memorial Hospital in Bakersfield, CA seeks a Pathology Department Support Assistant to perform complex customer service and clerical duties with minimal supervision. You will handle clerical processing and assist with correspondence for Pathologists, acting as a resource for the pathology department.

Strong organizational and customer service skills are required, with the ability to work independently and be a reliable resource for the pathology team.

Qualifications

• High school diploma or GED with 3 years related experience.
• Strong organizational and customer service skills.
• Ability to work independently and be a reliable resource for the pathology team.

Responsibilities

• Answers telephones promptly and routes customer calls appropriately.
• Assures faxed results are complete. Makes all necessary calls according to policy and documents communications according to department procedures.
• Prepares specimens and slides for distribution to reference laboratories. Receives reference lab reports and files reports as defined in department procedures for send outs.
• Assists with timely billing of referral testing to patient records. Maintains records, pulling, filing and reconciling issues.
• Performs daily follow up on unverified and/or pending test orders or account information.
• Ensures customer satisfaction through processing orders and coordinating customer services needs in a professional manner.

Skills

Customer service

Clerical work

Telephone handling

Data entry

Education

High school diploma

GED

Job description

Dignity Health - Memorial Hospital in Bakersfield, CA seeks a Pathology Department Support Assistant to perform complex customer service and clerical duties with minimal supervision. You will handle clerical processing and assist with correspondence for Pathologists, acting as a resource for the pathology department.

Strong organizational and customer service skills are required, with the ability to work independently and be a reliable resource for the pathology team.