Pathology Dept Support Assistant

Bakersfield Memorial Hospital; Bakersfield (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Dignity Health - Memorial Hospital in Bakersfield, CA seeks a Pathology Department Support Assistant to perform complex customer service and clerical duties with minimal supervision. You will handle clerical processing and assist with correspondence for Pathologists, acting as a resource for the pathology department.

Strong organizational and customer service skills are required, with the ability to work independently and be a reliable resource for the pathology team.

Qualifications

• High school diploma or GED with 3 years related experience.
• Strong organizational and customer service skills.
• Ability to work independently and be a reliable resource for the pathology team.

Responsibilities

• Answers telephones promptly and routes customer calls appropriately.
• Assures faxed results are complete. Makes all necessary calls according to policy and documents communications according to department procedures.
• Prepares specimens and slides for distribution to reference laboratories. Receives reference lab reports and files reports as defined in department procedures for send outs.
• Assists with timely billing of referral testing to patient records. Maintains records, pulling, filing and reconciling issues.
• Performs daily follow up on unverified and/or pending test orders or account information.
• Ensures customer satisfaction through processing orders and coordinating customer services needs in a professional manner.

Skills

Customer service

Clerical work

Telephone handling

Data entry

Education

High school diploma

GED

Job description

Job Summary and Responsibilities

As our Pathology Department Support Assistant, you will perform complex customer service and clerical duties with little to no supervision.

Every day you will handle clerical processing and assist with correspondence for Pathologists, serving as a resource for the pathology department.

To be successful in this role, you will bring strong organizational and customer service skills along with the ability to work independently. You will need to be a reliable resource for the pathology team.

• Answers telephones promptly and routes customer calls appropriately.
• Assures faxed results are complete. Makes all necessary calls according to policy and documents communications according to department procedures.
• Prepares specimens and slides for distribution to reference laboratories. Receives reference lab reports and files reports as defined in department procedures for send outs.
• Assists with timely billing of referral testing to patient records. Maintains records, pulling, filing and reconciling issues.
• Performs daily follow up on unverified and/or pending test orders or account information.
• Ensures customer satisfaction through processing orders and coordinating customer services needs in a professional manner.

Job Requirements

Required:

• High School Graduate and 3 years related experience or
• High School GED and 3 years related experience

Where You'll Work

Founded in 1956, Dignity Health - Memorial Hospital is a 385-bed, acute care, nonprofit hospital located in Bakersfield, California. Serving nearly 100,000 patients annually, the hospital offers a full complement of services including heart care, maternity care, and orthopedics. Additionally, Memorial Hospital has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and its Lauren Small Children's Center is the first comprehensive pediatric program in Kern County.

One Community. One Mission. One California