Past-Due Credit Specialist – Payments & Collections

Whirley-DrinkWorks!; Warren (Warren County); On-site; USD 42,000 - 54,000; Full time

Job summary

Whirley-DrinkWorks! is seeking a Credit Services Representative in the Accounting department to manage past-due accounts and coordinate payments through our payment portal.

The role involves communicating with customers, investigating invoice deductions, and maintaining payment expectations aligned with established credit terms. You will review accounts daily, escalate issues when necessary, and ensure proper documentation is filed.

Qualifications

• High school graduation or equivalent required.
• Associates degree preferred.
• Previous customer service experience required.

Responsibilities

• Daily review and contact of all assigned past due accounts.
• Review past due invoices and establish next steps for communication.
• Escalate invoices for assistance in a timely manner.
• Provide research support for customer credit investigations.
• Initial evaluation of credit stops when customer is past due or exceeds credit limit.
• Provide phone and email support to customers using the payment portal.
• Release orders to ship based on payment received.
• Investigate and document invoice deductions promptly.
• Enter customer contact issues into ERP for processing.
• Pull proof of deliveries as needed.
• Document communications properly and file accordingly.
• Identify best contact methods for new accounts.
• Provide backup support to departmental functions as needed.
• Other duties as assigned.

Skills

Excellent communication skills

Ability to work independently and with

Safety Orientation

Company Policies and Procedures

Education

High school graduate or equivalent

Associates degree preferred

Customer Service Experience

Tools

ADP

Office 365

IQMS

Job description

Whirley-DrinkWorks! is seeking a Credit Services Representative in the Accounting department to manage past-due accounts and coordinate payments through our payment portal.

The role involves communicating with customers, investigating invoice deductions, and maintaining payment expectations aligned with established credit terms. You will review accounts daily, escalate issues when necessary, and ensure proper documentation is filed.