Passport Operations & Automation Analyst

PCI Professional Services; Washington (District of Columbia); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

PCI Professional Services is seeking an Operations/Program Support Analyst to support ICE Homeland Security Investigations (HSI), International Operations (IO) in administering passport issuance and tracking. The role helps transition from manual processes to an automated passport management solution to ensure travel readiness for personnel.

The position involves day-to-day operations, data entry, and customer service, with responsibilities spanning records maintenance, SOP development, and

Qualifikationen

• Bachelor's degree or equivalent in a related field.
• 0-1 years of relevant professional experience.
• Ability to obtain and maintain a Public Trust security clearance.
• Strong organizational skills and attention to detail, particularly with records and tracking information.
• Ability to manage multiple requests and action items while maintaining accurate documentation.
• Strong written and verbal communication skills.
• Customer-service orientation and ability to communicate professionally with a variety of stakeholders.
• Experience working with spreadsheets, data entry, records management, or similar administrative tracking activities.
• Ability to learn and effectively use automated workflow and records-management tools.

Aufgaben

• Support day-to-day administration of passport issuance and tracking activities.
• Retrieve passports from designated mail distribution location and maintain custody of records.
• Enter, validate, and update passport information in the management system.
• Assist migrating legacy tracking information into the automated solution.
• Monitor passport requests, renewals, and processing status for employee travel readiness.
• Manage shared mailbox activities and respond to routine passport questions.
• Coordinate communications with stakeholders and track follow-up actions.
• Maintain accurate passport records to support program accountability.
• Develop and maintain SOPs, user guides, and training materials.
• Support user adoption and consistent execution of passport management processes.
• Provide responsive customer service to HSI IO personnel regarding passport requests.

Kenntnisse

Organizational skills

Attention to detail

Written communication

Verbal communication

Customer service

Ausbildung

Bachelor's degree or equivalent

Tools

Microsoft 365

Passport management system

Records management software

Jobbeschreibung

PCI Professional Services is seeking an Operations/Program Support Analyst to support ICE Homeland Security Investigations (HSI), International Operations (IO) in administering passport issuance and tracking. The role helps transition from manual processes to an automated passport management solution to ensure travel readiness for personnel.

The position involves day-to-day operations, data entry, and customer service, with responsibilities spanning records maintenance, SOP development, and