Account Manager

ABM Industries; Richmond (VA); On-site; USD 90,000 - 110,000; Full time

Job summary

ABM Industries in Virginia seeks an Account Manager responsible for day-to-day operations and administrative activities to ensure contract conformance. You will develop cost-control measures, set service standards, and oversee inspections, quality control, and inventory of equipment for the assigned building.

The role requires coordinating with Project Manager and client relations to meet contract provisions, respond to inquiries, and promote additional services.

Qualifications

• 5-10 years of supervisor experience.
• 5-10 years of customer service experience.
• Working knowledge of janitorial equipment.
• Working knowledge of OSHA required processes.
• Intermediate level of Microsoft programs.
• Valid State Driver's License for business travel.
• Excellent verbal and written business communication skills.
• Excellent relational skills and experience dealing with union environment.

Responsibilities

• Develop work plans with Project Manager to meet contract provisions.
• Inform customer of additional services available at ABM.
• Respond to customer inquiries and resolve pending complaints/feedback.
• Maintain regular contact with customer to ensure services meet requirements and promote retention.
• Escalate serious issues to Project Manager.
• Increase billable services and add value with periodic services.
• Provide excellent customer service to retain customers.
• Report accidents and property damage promptly.

Skills

Supervision

Customer service

Janitorial equipment

OSHA knowledge

MS Office

Driver's license

Communication skills

Attention to detail

Tools

MS Office

Job description

Job Description

Account Manager is responsible for the day-to-day operation and administrative activities to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned building. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned building.

Compensation

$90,000 - $110,000 per year salary (U.S. Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

Schedule

Monday - Friday from 8:00AM - 5:00PM EST, will be on call for weekends and traveling 25% of the time to various locations across Virginia

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits: Staff & Mgmt

Responsibilities

Project Management & Client Relations

• Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.


• Provide customer with information regarding additional services available at ABM.


• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.


• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.


• Inform Project Manager of status of work; identify potential issues and recommend appropriate action.


• Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.


• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).


• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.


• Report accidents and property damage in an accurate and timely manner.

Employee Relations and Supervision

• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs.


• Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff.


• Understand applicable union contracts and develop effective working relationship with local labor unions.


• Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

Qualifications

• 5-10 years of Supervisor experience


• 5-10 years of customer service experience


• Working knowledge of janitorial equipment


• Working knowledge of OSHA required processes


• Intermediate level of Microsoft programs


• Valid State Driver's License for business travel


• A passion for serving others and helping others to succeed.


• Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).


• 0Excellent follow-up and an eye for detail.


• Anticipates problems and proactively implements preventative action plans.


• Flexibility to respond to urgent client requests on evenings and weekends when necessary.


• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job-related applications.


• Excellent verbal and written business communication skills.


• Excellent relational skills and experience dealing with union environment.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case‑by‑case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post‑military career opportunities across ABM.

For more information, visit www.abm.com