PASSENGER SERVICES AGENT (PART-TIME)

Huntleigh USA Corporation; Birmingham (AL); On-site; USD 11,365 - 16,186; Part time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Flexible Scheduling

Career Growth Opportunities

Job summary

Huntleigh USA Corporation in Birmingham, AL is hiring a Passenger Services Agent to assist airline passengers with mobility support at the airport. This role includes providing wheelchair assistance and ensuring a safe travel experience while complying with safety regulations.

The ideal candidate will have strong customer service skills, a high school diploma, and a passion for helping others. Benefits include medical coverage and career growth opportunities.

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Qualifications

• Reliable transportation required.
• Ability to read, write, speak, and understand English.
• Must pass drug and alcohol screenings.

Responsibilities

• Provide wheelchair and aisle chair assistance to passengers.
• Transport passengers safely throughout the airport.
• Communicate effectively with airport personnel.

Skills

Customer service skills

Ability to assist individuals with disabilities

Professional demeanor

Education

High School Diploma or equivalent

Job description

Job Details: Location: Birmingham, AL 35212 – Birmingham–Shuttlesworth International Airport (BHM). Salary Range: $10.00 - $10.00 per hour. Hiring Status: NOW HIRING – IMMEDIATE OPENING.

Company: Huntleigh USA.

Position Summary

The Passenger Services Agent is responsible for providing wheelchair assistance and other mobility support to airline passengers at the airport. The role ensures a safe, efficient, and pleasant travel experience through wheelchair, aisle chair, and baggage support while meeting Huntleigh, TSA and airline safety requirements. The agent delivers professional and hospitable service to all passengers.

Essential Duties and Responsibilities

• Transport passengers safely throughout the airport while remaining alert to potential hazards.
• Provide wheelchair and aisle chair assistance to arriving and departing airline passengers.
• Assist passengers in and out of wheelchairs while ensuring their comfort and safety.
• Provide luggage assistance for inbound and outbound flights.
• Assist hearing-impaired and visually-impaired passengers with guidance and support.
• Escort passengers to restaurants, restrooms, animal relief areas, and departure gates as needed.
• Ensure passengers arrive at the correct gate safely and efficiently.
• Provide general airport information, directions, and customer service assistance.
• Communicate effectively with dispatchers, gate agents and airline personnel regarding passenger assignments.
• Complete incident reports and maintain accurate wheelchair trip logs.
• Comply with TSA screening requirements and all airport safety regulations.
• Remain attentive to passenger needs to ensure a safe and pleasant travel experience.
• Retrieve and return wheelchairs to designated staging locations.
• Perform additional duties as assigned by management.

Qualifications

• High School Diploma or equivalent; may be required based on location.
• Reliable transportation.
• Ability to read, write, speak, and understand English.
• Ability to follow verbal and written instructions.
• Must successfully pass pre-employment and random drug and alcohol screenings.
• Strong customer service skills and professional demeanor.
• Passion for helping others and providing exceptional service.
• Previous airport, passenger assistance, or customer service experience is preferred but not required.

Physical Requirements

• Ability to lift, carry, push, pull, and/or hold up to 75 pounds or more.
• Ability to stand and walk for extended periods throughout the shift.
• Ability to lift, squat, stoop, bend, push and maintain mobility throughout the workday.
• Ability to assist passengers on stairs and boarding areas when required.

Work Environment

• Fast-paced airport environment.
• Exposure to moving equipment, outdoor weather conditions and moderate noise levels.
• Possible exposure to extreme temperatures, humidity, fumes, vibrations and other airport operating conditions.
• Reasonable accommodations may be made for qualified individuals with disabilities.

Benefits

• Medical, Dental, and Vision Coverage.
• Flexible Scheduling.
• Career Growth Opportunities within Huntleigh USA.
• Valuable Experience in Airport and Airline Operations.