PASSENGER SERVICES AGENT (FULL TIME)

Huntleigh USA Corporation; Windsor Locks (CT); On-site; USD 19,252 - 27,420; Full time

Benefits offered by this job

Competitive hourly pay

Opportunities for growth within a national aviation services company

Fast-paced aviation environment

Job summary

Huntleigh USA Corporation is seeking a full-time Passenger Services Agent at Bradley International Airport in Windsor Locks, CT. The role involves delivering exceptional customer service, assisting passengers with boarding, mobility assistance, and ensuring a positive airport experience.

Candidates should possess strong communication skills, a high school diploma or GED, and be dependable and punctual. Benefits include competitive hourly pay and opportunities for growth within the aviation services sector.

Qualifications

• Strong communication skills in English (reading, writing, speaking).
• Reliable transportation is required.
• Must pass pre-employment and random drug/alcohol screening.

Responsibilities

• Provide professional passenger assistance throughout the airport environment.
• Assist passengers with directions, terminal navigation, and general inquiries.
• Support wheelchair assistance coordination and mobility needs when required.
• Maintain a positive, professional, customer-focused attitude at all times.

Skills

Strong communication skills (English)

Ability to work in a team environment

Dependable and punctual

Education

High school diploma or GED preferred

Job description

Passenger Services Agent (Full-Time)

Location: Bradley International Airport (BDL) – Windsor Locks, CT; Salary: $16.94 per hour.

Schedule: Full-Time – AM, Afternoon, and Closing shifts. Anticipated start date: May 25th. Urgent need for qualified candidates.

Position Objective

The Passenger Services Agent is responsible for delivering exceptional customer service to airline passengers by assisting with boarding support, passenger guidance, mobility assistance coordination, and ensuring a positive airport experience in a fast-paced environment.

Available Shifts

• AM Shift: 4:00 AM – 12:00 PM
• Afternoon Shift: 12:00 PM – 8:00 PM
• Closing Shift: 4:00 PM – 12:00 AM or last flight

Primary Duties and Responsibilities

• Provide professional passenger assistance throughout the airport environment
• Assist passengers with directions, terminal navigation, and general inquiries
• Support wheelchair assistance coordination and mobility needs when required
• Maintain a positive, professional, customer‑focused attitude at all times
• Communicate effectively with airline personnel, gate agents, and operations staff
• Ensure timely response to passenger service requests
• Follow all TSA security procedures and airport safety protocols
• Complete incident reports for passenger‑related concerns
• Maintain accurate service logs and documentation
• Perform other related duties as assigned by supervision

Physical Requirements

• Ability to stand, walk, bend, and stoop for extended periods
• Ability to push, pull, and assist passengers as needed
• Ability to lift or support up to 75 pounds when required
• Ability to work in a fast‑paced airport environment

Knowledge, Skills, and Abilities

• High school diploma or GED preferred
• Strong communication skills (English required: reading, writing, speaking)
• Reliable transportation required
• Dependable and punctual
• Ability to follow directions and work in a team environment
• Must pass pre‑employment and random drug/alcohol screening

Training Requirements

Completion of all Huntleigh USA and airline‑specific training programs is required prior to assignment to operational duties.

Appearance Standards

• Professional and well‑groomed appearance required at all times
• Must adhere to uniform requirements
• No facial piercings permitted
• No visible tattoos above the neck or below the wrists

Benefits

• Competitive hourly pay
• Full‑time airport employment opportunity
• Fast‑paced aviation environment
• Opportunities for growth within a national aviation services company
• Immediate hiring process through job fair selection