Passenger Service Supervisor

Menzies Aviation LATAM; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Menzies Aviation LATAM is seeking a Passenger Service Supervisor to oversee fast-paced airport passenger service, including check-in processing, ticketing, baggage handling, and customer assistance. You will lead front-line teams while adhering to uniform guidelines and conduct codes.

This role requires a minimum of one year supervisory experience, HS diploma, strong English communication, and the ability to stay calm under pressure in a dynamic aviation environment.

Qualifications

• Must be 18 years of age or older.
• HS Diploma or GED required.
• One year of wheelchair assistance, customer service, hospitality, or airport operations experience.
• Minimum one year of lead or supervisory experience.
• Ability to use computer-based systems for job duties.
• Excellent written and spoken English communication.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft.
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.
• Perform other duties as requested.

Skills

Customer service

Hospitality

Airport operations

Lead or supervisory experience

English communication

Calm under pressure

Education

HS Diploma or GED

Tools

Computer systems

Job description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Job Details

Description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Passenger Service Supervisor will have primary oversight of the fast-paced airport passenger service environment providing quality passenger service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What You Will Be Doing

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.


• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft.


• Interpret identification labels along with baggage and cargo routing tags.


• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).


• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.


• Perform other duties as requested.

Safety, Security, Wellbeing And Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What We Are Looking For

• Must be 18 years of age or older


• HS Diploma or GED


• One (1) year of wheelchair assistance, customer service, hospitality, or airport operations experience


• Minimum one (1) year of lead or supervisory experience


• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.


• Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.


• Ability to proficiently read, write and speak English, excellent communication skills


• Must have a positive, can-do, upbeat personality, able to remain calm under pressure.


• Able to stand for long periods of time at the ticket counter and gate check-in areas.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignement, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.