Passenger Service Agent

Menzies Aviation LATAM; Montrose (CO); On-site; USD 19,286 - 24,796; Full time

Job summary

Menzies Aviation LATAM is seeking a passenger services agent to assist travelers and their belongings, ensuring safe and timely arrival at destinations. Responsibilities include computerized check-in for international and domestic flights, assigning seats, verifying documents, issuing boarding passes, and reconciling manifests with on-board counts.

You will also support government agency requirements, operate jetways, and announce arrivals and departures, working indoors and outdoors in all

Qualifications

• Minimum 1 year of customer service experience.
• High school diploma or GED.
• Ability to obtain airport SIDA badge and Customs Seal.
• English speaking, reading and writing required.
• Flexible schedule including weekends and holidays.
• Comfort working indoors and outdoors in all weather.
• Able to lift up to 70 lbs.

Responsibilities

• Check-in passengers for international and domestic travel.
• Designate seat assignments.
• Verify documentation for flights.
• Provide boarding passes for charter flights.
• Verify ticket and seat reservations.
• Match manifest to on-board count.
• Assist with governmental agency requirements.
• Connect and disconnect Jetway/stairs.
• Announce arrivals and departures.

Skills

Customer service

Communication

English proficiency

Physical stamina

Education

High school diploma or GED

Job description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Description

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

As a member of our passenger services team, you will be assisting passengers and their property to arrive safely at their destinations.

What You Will Be Doing

• Computerized check-in of passengers for international and domestic travel.


• Designate seat assignments.


• Verify documentation for international and domestic flights.


• Ensure correct boarding passes are provided to each passenger for the assigned charter flight.


• Verify ticket and seat reservations.


• Match manifest to on-board count


• Assist with various governmental agency requirements.


• Connect and disconnect Jetway/stairs as necessary.


• Announce arrivals and departures as necessary.

Safety, Security, Wellbeing And Compliance

You will have a responsibility and duty while at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What We Are Looking For

• Must be at least 18 years of age.


• One (1) year Customer Service experience.


• HSD or GED


• Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable),


• Must be able to speak, read, and write in English.


• Must be available and flexible to work variable shifts including weekends and holidays.


• Work is done indoors and outdoors – must be comfortable working in all weather conditions.


• Able to continuously lift, push and pull up to 70 lbs.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.