Passenger Service Supervisor

Menzies Aviation; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Menzies Aviation is seeking a Passenger Service Agent in Charlotte, NC. This role involves assisting passengers with check-ins, gate information, and baggage claims while maintaining a positive attitude. Candidates should have a high school diploma, effective communication skills, and the ability to handle pressure in a fast-paced environment.

Your responsibilities will include operating self-service kiosks and ensuring organized work areas. Menzies Aviation is committed to diversity and inclusion and encourages applicants from all backgrounds.

Qualifications

• Ability to carry out instructions in written or oral form.
• Ability to read, write, and speak English proficiently.
• Able to stand for long periods of time.

Responsibilities

• Assist passengers with check-ins and baggage claims.
• Host self-service kiosks and verify passengers’ documents.
• Ensure work areas are organized and functional.

Skills

Communication skills

Computer skills

Positive attitude

Education

High School diploma

Job description

Passenger Service Agent

Location: 5501 Josh Birmingham Pkwy, Charlotte, NC 28208, USA

Responsibilities:

• Assist passengers with check‑ins, verification, gate information, baggage claims, and other passenger issues in the airport, remaining enthusiastic and keeping a positive attitude while offering assistance.
• Host self‑service kiosks and verify passengers’ documents prior to boarding aircraft.
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check‑in, lobby, gate, baggage).

Safety, Security, Wellbeing and Compliance: You will have a responsibility and duty while at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
• Computer skills are required as you will be using computer‑based systems to perform some of your primary job duties.
• Ability to proficiently read, write, and speak English; excellent communication skills.
• Must have a positive, can‑do, upbeat personality, able to remain calm under pressure.
• Able to stand for long periods of time at the ticket counter and gate check‑in areas.

Diversity and Inclusion: Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants irrespective of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented.

Qualifications:

• High School or better.
• Passenger Service agent and/or Lead experience.
• Driver's License.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.