Passenger Service Agent

Menzies Aviation LATAM; Boise (ID); On-site; USD 32,000 - 45,000; Full time

Job summary

Menzies Aviation is seeking a Passenger Service Agent in Boise to deliver exceptional customer service to airline passengers from check-in to boarding, ensuring compliance with airline and regulatory requirements.

The role requires basic computer literacy, ability to work nights, weekends and holidays, and comfort with indoor/outdoor environments.

Qualifications

• Minimum 18 years of age.
• HS Diploma or GED.
• Some customer service, hospitality, airline, or airport experience.
• Basic computer proficiency and ability to learn airline reservation and departure control systems.
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime as required.
• Excellent verbal and written communication skills.
• Must be able to speak, read, and write in English.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Work is done indoors and outdoors – comfortable in all weather conditions.
• Able to lift up to 70 lbs.

Responsibilities

• Check-in passengers for international and domestic travel.
• Designate seat assignments.
• Verify documentation for flights.
• Provide boarding passes for charter flights.
• Verify ticket and seat reservations.
• Match manifest to on-board count.
• Assist with government agency requirements.
• Connect and disconnect jetways/stairs as necessary.
• Announce arrivals and departures as necessary.

Skills

Customer service

Hospitality

English communication

Education

HS Diploma or GED

Tools

Airline reservation systems

Job description

Overview People. Passion. Pride. This is what has driven our teams since 1833.

Job Details

Description

Overview People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Passenger Service Agent is responsible for providing exceptional customer service to airline passengers throughout their travel experience. This role assists with ticketing, check-in, baggage processing, boarding procedures, and passenger inquiries while ensuring compliance with airline, airport, and regulatory requirements.

What You Will Be Doing

• Computerized check-in of passengers for international and domestic travel.
• Designate seat assignments.
• Verify documentation for international and domestic flights.
• Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count
• Assist with various governmental agency requirements.
• Connect and disconnect Jetway/stairs as necessary.
• Announce arrivals and departures as necessary.

Safety, Security, Wellbeing And Compliance

You will have a responsibility and duty while at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What We Are Looking For

• Must be at least 18 years of age.
• HS Diploma or GED
• Some customer service, hospitality, airline, or airport experience.
• Basic computer proficiency and ability to learn airline reservation and departure control systems.
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime as required.
• Excellent verbal and written communication skills
• Must be able to speak, read, and write in English.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Work is done indoors and outdoors – must be comfortable working in all weather conditions.
• Able to continuously lift, push and pull up to 70 lbs.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.