Passenger Service Agent ( Overnight)

Max Green Clean; Sterling, Northern (VA, KY); Hybrid; USD 21,000 - 28,000; Part time

Job summary

Max Green Clean is seeking a part-time gate agent in Sterling, VA to support airport operations. The role involves check-in responsibilities, baggage handling, and providing flight information to passengers while ensuring security procedures are followed.

Candidate must possess excellent customer service, be fluent in English, and able to work weekends and holidays. This position requires a high school diploma or GED and the ability to handle high-volume public interactions efficiently.

Qualifications

• Must exhibit exceptional customer service.
• Read, write and speak English.
• Ability to interact professionally with public and staff.

Responsibilities

• Work at front counter assisting passengers with check-in using airline system.
• Issue tickets, create or change reservations, provide flight information and resolve ticket-related problems.
• Check-in passenger baggage and handle baggage claims for inbound/outbound flights.
• Serve as gate agent for outbound flights including boarding of passengers.
• Follow all regulations, security procedures and company/government requirements.

Skills

Teamwork

Stress management

Ethical conduct

Good communication

Customer focus

Education

High school diploma or GED

Job description

PART TIME Manual Labor Sterling, VA, US

Summary/Objective

Provide check-in services for passengers, ensuring that all security procedures are met. Exhibiting exceptional customer service and communication skills. Process passenger luggage and claims. Serve as gate agent for the outbound flight, including boarding of passengers, Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working at the front counter assisting passengers with check-in. Using the airline system, issues tickets, create or change reservations and provides flight information. Will solve ticket-related travel problems.
• Check-in the passenger baggage using the airline internal baggage system. Will provide assistance and handle baggage claims for inbound and outbound flights.
• Review all necessary documentation to travel, following all regulations and security procedures, including company and government agencies regulations.
• Teamwork Orientation
• Stress Management
• Ethical Conduct
• Good Communication
• Customer/Client Focus

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates at an airport setting (inside terminal).

Physical Demands

This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Occasionally bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move up to 70 pounds or more.

Position Type and Expected Hours of Work

12:00 Am- 6:00 AM - Including Weekends and Holidays, Spanish speaker preference

Travel

No travel is expected for this position.

Required Education and Experience

• High school diploma or GED.

Additional Eligibility Qualifications

• Must exhibit exceptional customer service
• As a condition of employment, employee must successfully complete a background investigation.
• Must be able to read, write and speak English.
• Maintain a relationship with both employees and clients
• Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
• Must be able to read and understand all operating and airport procedures and instructions.
• Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

Competencies

• Teamwork Orientation
• Stress Management
• Ethical Conduct
• Good Communication
• Customer/Client Focus