Passenger Service Agent ( Overnight)

Maximus Global Services; Sterling (VA); On-site; USD 21,000 - 26,000; Part time

Job summary

Maximus Global Services in Sterling, VA is seeking a part-time gate agent to support passenger check-in and boarding at the airport. The role requires handling reservations, issuing tickets, and providing flight information with a focus on customer service.

You will check-in passengers, process baggage, review travel documents, and demonstrate teamwork, stress management, and ethical conduct while working in a fast-paced environment.

Qualifications

• Teamwork and customer-service oriented communication required.
• Ability to stay composed and handle high-volume passenger interactions.
• Professional conduct and adherence to procedures and policies.

Responsibilities

• Check-in passengers using airline systems, issue tickets, and modify reservations.
• Process baggage and handle baggage claims for inbound/outbound flights.
• Verify travel documents and follow regulations and security procedures.

Skills

Teamwork Orientation

Stress Management

Ethical Conduct

Good Communication

Customer/Client Focus

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PART TIME Manual Labor Sterling, VA, US

5 days ago Requisition ID: 2003

Summary/Objective

Provide check-in services for passengers, ensuring that all security procedures are met. Exhibiting exceptional customer service and communication skills. Process passenger luggage and claims. Serve as gate agent for the outbound flight, including boarding of passengers.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions

• Working at the front counter assisting passengers with check-in. Using the airline system, issues tickets, create or change reservations and provides flight information. Will solve ticket-related travel problems.
• Check-in the passenger baggage using the airline internal baggage system. Will provide assistance and handle baggage claims for inbound and outbound flights.
• Review all necessary documentation to travel, following all regulations and security procedures, including company and government agencies regulations.
• Teamwork Orientation
• Stress Management
• Ethical Conduct
• Good Communication
• Customer/Client Focus

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates at an airport setting (inside terminal).

Physical Demands

This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Occasionally bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move up to 70 pounds or more.

Position Type and Expected Hours of Work

12:00 Am- 6:00 AM - Including Weekends and Holidays, Spanish speaker preference

Travel

No travel is expected for this position.

Required Education and Experience

• High school diploma or GED.

Additional Eligibility Qualifications

• Must exhibit exceptional customer service
• As a condition of employment, employee must successfully complete a background investigation.
• Must be able to read, write and speak English.
• Maintain a relationship with both employees and clients
• Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
• Must be able to read and understand all operating and airport procedures and instructions.
• Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

Competencies

• Teamwork Orientation
• Stress Management
• Ethical Conduct
• Good Communication
• Customer/Client Focus