Customer Service Agent

Maximus Global Services; Fort Lauderdale (FL); On-site; USD 24,000 - 36,000; Part time

Job summary

Maximus Global Services in Fort Lauderdale (FL) is seeking a Customer Service Agent to provide wheelchair, security, and porter services while delivering exceptional customer support. The role involves coordinating with the supervisor, assisting passengers, and ensuring safety procedures are followed.

The position requires strong communication skills in English and/or Spanish, the ability to work in a dynamic airport environment, and readiness to handle high-volume passenger flow with

Qualifications

• High school diploma or GED required.
• Must pass background check and a post-offer/pre-employment drug/alcohol test.
• Must read/write/speak English and/or Spanish.
• Excellent interpersonal skills with ability to interact with the public.
• Read and follow airport procedures and instructions.
• Able to handle high-volume environments.

Responsibilities

• Coordinate with supervisor on duty and review daily assignments.
• Provide wheelchair and security services at stations; escort passengers to curb.
• Perform security duties at checkpoints, bag room, jet bridge and ramp.
• Assist porters with weighing bags, tagging, and loading onto the belt.
• Report irregularities to prevent losses or damage.

Skills

Customer service

Communication

Teamwork

Stress management

Ethical conduct

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Agent

PART TIME Manual Labor Fort Lauderdale, FL, US

Summary/Objective

Provide various services such as wheelchair, security and porter services. Exhibiting exceptional customer service and communication skills. Ensure the safety of property and people.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1. Agent must be in communication with the supervisor on duty at all times. Will review the daily manning and assignment for the day.
• 2. Provide wheelchair services (taking the wheelchair to assigned door and wait for passenger) ensuring that all security procedures are met. Agent will take passenger through customs and baggage claim to the curb only. Agent will not take passenger past curb into parking lot. When finished, agent must call supervisor and return wheelchair to its initial position.
• 3. Provide security at different areas (only in the stations where the services are provided).
• 1. Checkpoint- Greeting passengers as they form a line, check each passenger’s boarding pass, ensuring that the correct cities appear, as well as checking for priority classes, time of flight, and ensuring that the gate is correct. Agent must also check that each passenger is carrying the appropriate amount of baggage per the airline. Agent must ensure that any airport employee passing the checkpoint must show a valid ID.
• 2. Security at bag room. Ensure that all bags coming from the belt has a valid sticker. Employee will remove sticker and place it on the control sheet. The bags will then be place onto a cart (by a contracted company, not the employee). Employees must ensure that all bags are accounted for.
• 3. Security at the assigned gate. Employee will enter the secure area of the jet bridge using their employee ID and stand by the door of the airplane and constantly watch both doors to ensure that no person without a valid airport ID enters the jet bridge or airplane. Employee will also X count each cleaner and scan them with the security wand. Employee will fill out a form detailing the cleaner count, arrival time of airplane and airplane pushback time.
• 4. Security at the ramp for the assigned airline. Employee will receive baggage cart from bag room, counting each bag as they are placed onto the airplane. Agent must ensure that there are no questionable items placed onto the airplane, and that all bags are accounted for. Agents must also ensure that no person (besides ramp workers) are allowed past the airplane
• 4. Porters will stand behind the airline counter awaiting baggage. They will aid the passenger service agent or airline employees in weighing the bags, adding a bag tag, and placing bags onto the baggage belt. Will make sure no bags are left behind at the counter.
• 5. Prevents losses and damage by reporting irregularities
• 1. Teamwork Orientation
• 2. Stress Management
• 3. Ethical Conduct
• 4. Good Communication
• 5. Customer Service

Supervisory Responsibility

This position has no supervisory responsibilities.

This job operates at an airport setting and/or outside weather conditions.

Physical Demands

This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Requires bend/twist at waist/knees/neck, pulling and pushing to perform various duties.

The employee occasionally lift and/or move up to 70 pounds.

Position Type and Expected Hours of Work

This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with different shifts (service provided to customers 24/7).

Travel

No travel is expected for this position.

Required Education and Experience

• 1. High school diploma or GED.

Additional Eligibility Qualifications

• 1. Must exhibit exceptional customer service and communication skills, both verbal and written
• 2. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
• 3. Must be able to read, write and speak English and/or Spanish.
• 4. Maintain a relationship with both employees and clients
• 5. Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
• 6. Must be able to read and understand all operating and airport procedures and instructions.
• 7. Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

Security Clearance (if applicable)

Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.