Passenger Service Agent

Worldwide Flight Services; Seattle (WA); In loco; USD 21.000 - 30.000; Part-time

Descrizione del lavoro

Worldwide Flight Services in Seattle is seeking a part‑time Passenger Service associate who greets customers, manages documentation, and supports import operations at the airport. You will travel to the AOA, assist customers, collect payments, and ensure timely processing of MAWB and NOTOC while complying with TSA and DG regulations.

The role requires excellent English, strong customer service and teamwork, and the ability to work in a fast-paced environment with accurate data entry and

Competenze

• Typing speed of 35+ wpm and accurate data entry.
• Strong written and spoken English for customer and internal communications.
• Proven customer service experience and professional demeanor.
• Excellent interpersonal skills and ability to work with diverse teams.
• Ability to work effectively as part of a team in a fast‑paced environment.

Mansioni

• Greet and assist customers and ensure proper documentation for import operations.
• Prepare documentation prior to flight arrival or departure and distribute accordingly.
• Travel to Airport Operational Area to meet flights and handle documents.
• Notify Broker or Freight Forwarder on MAWB shipment status.
• Collect charges and document payment methods.
• Process Customs Out for every transaction before customer departure.
• Assist in MAWB handling and verification of bookings.
• Confirm TSA screening and DG checks per regulations.
• Capture AWB data into airline systems and print manifests.
• Maintain records and generate weekly/import/export statistics.

Conoscenze

Typing 35 wpm

English proficiency

Customer service

Interpersonal skills

Teamwork

Descrizione del lavoro

Requisition ID15697-Posted11/04/2026-Part-Time-Passenger Service-United States-Washington

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

Responsible to greet and assist customers and ensure proper documentation and communication, internally and externally, for import operations.

Responsibilities

• Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
• Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
• Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.
• Provide assistance to customers arriving to retrieve their documents and freight.
• Collect appropriate charges and document method of payment.
• Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
• Assist in completion of MAWBS for over-the-counter shipments.
• Confirm all bookings are accepted
• Confirm TSAmandatory screening.
• Confirm Dangerous Goods (DG) have been checked within aircraft limits and Follow specific procedure for DGshipments when received, including when shipment is abandoned by consignee.
• Data capture AWB information into airline system(s).
• Manifest flight based on information received from the warehouse.
• Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
• Verify post flight inventory with documents on hand.
• File maintenance of all pertinent documents and records.
• Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
• Answer incoming calls and responds to emails.Demonstrate diligence required to maintain security under the Airport Police, TSA and United States
• Must be at least 18 years of age.
• Must possess clean driving record and valid driver's license.
• Must provide proof of the legal right to work in the United States.

Preferred Skills

• Typing skills with ability to type a minimum of 35 wpm.
• English proficiency (e.g., reading, writing, speaking, listening).
• Mental abilities (e.g., visual observation and identification, mental rotation).
• Interpersonal skills (e.g., customer service, dependability).
• Work values (e.g., responsibility, honesty, integrity).
• Knowledge of basic arithmetic and mathematics.
• Comprehension of airway bill import procedures and government regulations.
• Attention to detail and organization skills.
• Ability to follow instructions from supervisor or lead agent.
• Ability to work as an effective team member.
• Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
• Office skills including file maintenance, basic computer knowledge, answering telephone quickl y and ability to multi-task.

Physical Requirements/Working Conditions

• Must be able to lift up to 50 lbs.
• Tolerate moderate to loud levels of noise within the work environment.
• Stand and remain standing for periods up to 3 hours without sitting.
• Demonstrate daily a fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol.
• May be required to work all of the following: irregular hours and/or shifts, including split-shifts; holidays and weekends; overtime; and extended hours.

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.