Part-Time Bilingual Customer Service Agent (Spanish/English)

Worldwide-Flight-Services-3e56de5d; Denver (CO); Sur place; USD 21 000 - 28 000; Temps partiel

Avantages offerts par ce poste

DailyPay

AwardCo on the spot awards

Medical care options

Travel discounts

Wellness programs

401k program

Internal mobility opportunities

Résumé du poste

Worldwide Flight Services in Denver, CO is seeking a part-time Passenger Service representative. The role focuses on greeting customers, processing import documentation, and coordinating between customers, brokers, and airline systems to ensure smooth operations.

Responsibilities include documenting flights, handling MAWB communications, and maintaining accurate records while providing excellent customer service in a fast-paced airport environment.

Qualifications

• Typing speed of at least 35 words per minute.
• Strong English reading/writing/speaking/listening.
• Proven customer service experience preferred.
• Ability to work well in a team and follow instructions.
• High attention to detail and organizational skills.
• Good interpersonal communication and problem-solving abilities.

Responsabilités

• Greet and assist customers; ensure proper documentation for import operations.
• Prepare documentation prior to flight arrival or departure; review and distribute copies.
• Travel to the Airport Operations Area to meet flights and handle documents.
• Notify broker or freight forwarder on MAWB arrival and coordinate with customers.
• Capture AWB data into airline systems and maintain records; print NOTOC and related reports.

Connaissances

Typing 35 wpm

English proficient

Customer service

Team player

Attention to detail

Interpersonal skills

Description du poste

Requisition ID15539-Posted10/23/2026-Part-Time-Passenger Service-United States-Colorado

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

Responsible to greet and assist customers and ensure proper documentation and communication, internally and externally, for import operations.

Responsibilities

• Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
• Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
• Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.
• Provide assistance to customers arriving to retrieve their documents and freight.
• Collect appropriate charges and document method of payment.
• Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
• Assist in completion of MAWBS for over-the-counter shipments.
• Confirm all bookings are accepted
• Confirm TSAmandatory screening.
• Confirm Dangerous Goods (DG) have been checked within aircraft limits and Follow specific procedure for DGshipments when received, including when shipment is abandoned by consignee.
• Data capture AWB information into airline system(s).
• Manifest flight based on information received from the warehouse.
• Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
• Verify post flight inventory with documents on hand.
• File maintenance of all pertinent documents and records.
• Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
• Answer incoming calls and responds to emails.
• Demonstrate diligence required to maintain security under the Airport Police, TSA and United States
• Must be at least 18 years of age.
• Must possess clean driving record and valid driver's license.
• Must provide proof of the legal right to work in the United States.

Preferred Skills

• Typing skills with ability to type a minimum of 35 wpm.
• English proficiency (e.g., reading, writing, speaking, listening).
• Mental abilities (e.g., visual observation and identification, mental rotation).
• Interpersonal skills (e.g., customer service, dependability).
• Work values (e.g., responsibility, honesty, integrity).
• Knowledge of basic arithmetic and mathematics.
• Comprehension of airway bill import procedures and government regulations.
• Attention to detail and organization skills.
• Ability to follow instructions from supervisor or lead agent.
• Ability to work as an effective team member.
• Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
• Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task.

Physical Requirements/Working Conditions

• Must be able to lift up to 50 lbs.
• Tolerate moderate to loud levels of noise within the work environment.
• Stand and remain standing for periods up to 3 hours without sitting.
• Demonstrate daily a fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol.
• May be required to work all of the following: irregular hours and/or shifts, including split-shifts; holidays and weekends; overtime; and extended hours.
• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.