Air Cargo Office Agent - CVG

WFS Express, Inc.; Hebron Estates (KY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

DailyPay access

401k program

Travel Discounts

Pet insurance

Discount Shopping

Wellness Programs

Job summary

Worldwide Flight Services in Kentucky is hiring an Air Cargo Office Agent. The role involves data entry, flight documentation, and interfacing with U.S. Customs to process import/export paperwork and regulatory compliance.

You will assist customers, prepare sales contracts, and manage shipment timelines while ensuring security and accuracy. The position requires an HS diploma or GED, the ability to work eight-hour shifts, and a valid driver’s license.

Qualifications

• HS Diploma, GED or equivalent.
• Ability to read, write, and understand English.
• Must be able to work in a fast-paced environment.

Responsibilities

• Handle data entry and prepare flight documents for cargo.
• Interface with U.S. Customs and prepare import/export paperwork.
• Accept/distribute cargo in accordance with DOT regulations.
• Solicit orders or discuss sales terms with customers.
• Estimate delivery dates based on schedules and prepare contracts.
• Maintain site security procedures and report breaches.
• Review and organize MAWB information and flight documentation.
• Provide assistance to customers for document pickup and freight.
• Input AWB details into airline systems and print manifests.
• Manage records, generate weekly statistics, and answer inquiries.

Skills

Fluent English

PC skills

Customer service

Shift flexibility

Education

HS Diploma or GED

Job description

Career Opportunities: Air Cargo Office Agent - CVG (15435)

Requisition ID15435-Posted10/13/2026-Regular Full-Time-Operations-United States-Kentucky

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

$20.00 p/h-$22.00 P/h

The work of Agent Cargo includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations. Complies lists of customers for use as sales leads. Solicits orders or talks with customers to complete sales. Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company’s delivery schedules. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

Responsibilities

• Ability to handle the stress of a fast-paced eight-hour shift.
• Ability to drive all cargo handling equipment.
• Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
• Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
• Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or onhold.
• Provide assistance to customers arriving to retrieve their documents and freight.
• Collect appropriate charges and document method of payment.
• Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
• Assist in completion of MAWBS for over-the-counter shipments.
• Confirm all bookings are accepted
• Confirm TSAmandatory screening.
• Data capture AWB information into airline system(s).
• Manifest flight based on information received from the warehouse.
• Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
• Verify post flight inventory with documents on hand.
• File maintenance of all pertinent documents and records.
• Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
• Answer incoming calls and responds to emails.
• Demonstrate diligence required to maintain security under the Airport Police, TSA and United States
• Retrieve import/deliver export documents to and from aircraft.
• HS Diploma, GED or Equivalent.
• Must be at least 18 years of age
• Must have a valid driver's license

Preferred Skills

• Ability to learn PC skills and apply knowledge.
• Ability to read, write, fluently speak and understand the English language.
• Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.

Physical Requirements/Working Conditions

• Ability to lift up to 70 lbs.
• Ability to handle the stress of a fast-paced eight-hour shift.
• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.