Passenger Service Agent

Menzies Aviation; Bismarck (ND); On-site; USD 28,000 - 34,000; Full time

Job summary

Menzies Aviation in Bismarck, ND is seeking a team member for passenger services to assist with the check-in processes for international and domestic travel. Responsibilities include ensuring passengers receive the correct boarding passes, verifying documentation, and assisting with governmental agency requirements.

Ideal candidates should have customer service experience, a High School Diploma or GED, and be able to lift up to 70 lbs. Menzies Aviation is committed to inclusivity and equal opportunity for all applicants.

Qualifications

• Must be at least 18 years of age.
• Must meet all requirements to obtain an airport SIDA badge and Customs Seal.
• Available and flexible to work variable shifts including weekends and holidays.

Responsibilities

• Assist passengers and their property to arrive safely.
• Computerized check-in of passengers for international and domestic travel.
• Ensure correct boarding passes are provided to each passenger.

Skills

Customer service experience

English language proficiency

Ability to lift 70 lbs

Education

High School Diploma or GED

Job description

BIS-US2
2301 University Dr
Bldg 17, STE 161 D
Bismarck, ND 58504, USA

Role Purpose

As a member of our passenger services team, you will be assisting passengers and their property to arrive safely at their destinations.

What you will be doing

• Computerized check‑in of passengers for international and domestic travel.
• Seat assignments.
• Verify documentation for international and domestic flights.
• Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
• Verify ticket and seat reservations.
• Match manifest to on‑board count.
• Assist with various governmental agency requirements.
• Connect and disconnect Jetway/stairs as necessary.
• Announce arrivals and departures as necessary.

Safety, Security, Wellbeing and Compliance

You will be expected to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with the provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare of everyone on our sites through the misuse of alcohol and drugs. As such the company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for

• Must be at least 18 years of age.
• One year of customer service experience.
• High School Diploma or GED.
• Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable).
• Must be able to speak, read, and write in English.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Work is done indoors and outdoors – must be comfortable working in all weather conditions.
• Able to continuously lift, push and pull up to 70 lbs.

Diversity and Equal Opportunity

Menzies Aviation is a committed equal opportunity employer and encourages applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Equal Employment Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.