Passenger Experience Specialist (Rail Station)

Amtrak; Emeryville (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

401K

Rail Pass

Wellness Programs

Employee Assistance Program

Job summary

Amtrak in Emeryville, CA seeks a Customer Service Representative to assist passengers at the ticket counter, station floor, and platforms, delivering friendly, efficient service.

Responsibilities include greeting customers, processing tickets, guiding boarding, handling checked baggage, maintaining equipment, and disseminating schedules and fares. The position offers competitive hourly pay with increases per the collective bargaining agreement, and a comprehensive benefits package.

Qualifications

• HS diploma or GED required.
• Able to lift up to 50 lbs and handle baggage equipment.
• Valid driver’s license.
• Experience with Amtrak ticketing systems preferred.

Responsibilities

• Greet and assist passengers and ensure comfort at the station.
• Process tickets, manage reports, and safeguard funds.
• Operate ticket printers and Quik-Trak machines; maintain info racks.
• Disseminate schedules, fares and city information to passengers.
• Ensure timely boarding and verify travel documents.
• Perform janitorial duties and handle baggage and express material.

Skills

Customer service

Passenger interaction

Verbal communication

Education

High school diploma or GED

Tools

QuikTrak

Arrow

RailRes/Stars

Job description

Amtrak in Emeryville, CA seeks a Customer Service Representative to assist passengers at the ticket counter, station floor, and platforms, delivering friendly, efficient service.

Responsibilities include greeting customers, processing tickets, guiding boarding, handling checked baggage, maintaining equipment, and disseminating schedules and fares. The position offers competitive hourly pay with increases per the collective bargaining agreement, and a comprehensive benefits package.