On Call Station Customer Service Associate

Amtrak; Klamath Falls (OR); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

401K with Employer Match

Paid Time Off

Rail Pass Privileges

Life Insurance

Disability Insurance

Job summary

Amtrak in Klamath Falls, OR is seeking a passenger service associate stationed behind the ticket counter or on the station floor to deliver outstanding customer service.

This on-call Guaranteed Extraboard role guarantees 40 hours weekly with varying shifts, including holidays and weekends; candidate must be flexible.

Join a team that values safety, reliability, and helping travelers, with a comprehensive benefits package and opportunities across Amtrak's network.

Qualifications

• High school diploma or GED required.
• Must be able to quote fares and ticket information.
• Experience with Amtrak ticketing is preferred.

Responsibilities

• Greet, service, and assist passengers at the station.
• Assist passengers with luggage and boarding trains.
• Prepare ticket reports and safeguard company funds.
• Maintain ticket printers and Quik-Trak equipment.
• Disseminate schedules, fares, and station information.
• Ensure proper ticketing and travel documents before boarding.

Skills

Ticketing systems

Customer service

Tariffs knowledge

Education

High School Diploma or GED

Tools

Arrow

RailRes/Stars

QuikTrak

Job description

Amtrak in Klamath Falls, OR is seeking a passenger service associate stationed behind the ticket counter or on the station floor to deliver outstanding customer service.

This on-call Guaranteed Extraboard role guarantees 40 hours weekly with varying shifts, including holidays and weekends; candidate must be flexible.

Join a team that values safety, reliability, and helping travelers, with a comprehensive benefits package and opportunities across Amtrak's network.