Passenger Experience & Security Ambassador

City-of-Burlington,-Vermont; South Burlington (VT); On-site; USD 48,000 - 52,000; Full time

Job summary

The City of Burlington, Vermont seeks an Airport Ambassador to provide information, assistance, and security at the Patrick Leahy Burlington International Airport. You will welcome passengers and visitors, support safe and efficient travel, and help with luggage, wayfinding, and inquiries throughout terminals, roadways, and the parking garage.

This full-time role requires a high school diploma and at least two years in public service, strong communication, reliable transportation, and the

Qualifications

• High school diploma or equivalent and at least two years of public service experience or equivalent.
• Must possess a valid driver's license and pass MVR check.
• Must complete in-house training and acquire the skills to operate airport vehicle safely and professionally as required.
• Generally understand and be knowledgeable of airport security regulations.
• Must be able to stand for several hours at a time.
• Ability to work weekends, nights and holidays as required with potential changes of shifts.

Responsibilities

• Serve as a front-line ambassador at the Patrick Leahy Burlington International Airport terminal buildings, roadways and parking office, by actively engaging with customers to provide assistance with luggage and wheelchairs, locating lost vehicles, answering questions, giving directions, parking information and maintaining safety and security requirements.
• Provide accurate information regarding flight activity, terminal layout, airport services, and amenities
• Coordinate with airport staff, airlines, security, and emergency personnel and others as necessary including general understanding of airport security program and federal requirements.
• Maintain a visible presence throughout terminals, curbside, and public areas.
• Monitor the terminal and garage environment and report unusual events, activities, or hazardous conditions as required.
• Assist with emergencies, including, but not limited to, fire alarms, medical calls, and aircraft emergencies.
• Operate a fixed and/or mobile parking garage monitoring station to assist patrons with entry, exit, payment, and wayfinding.

Skills

Customer service

Public safety awareness

Diversity & inclusion

Communication

Multitasking

Stand for hours

Education

High school diploma or equivalent

Tools

Fee computers

Self-service kiosks

Video surveillance systems

Job description

The City of Burlington, Vermont seeks an Airport Ambassador to provide information, assistance, and security at the Patrick Leahy Burlington International Airport. You will welcome passengers and visitors, support safe and efficient travel, and help with luggage, wayfinding, and inquiries throughout terminals, roadways, and the parking garage.

This full-time role requires a high school diploma and at least two years in public service, strong communication, reliable transportation, and the