Passenger Assistance Agent

Coastal Elite Pro; Lexington (KY); On-site; USD 17,000 - 25,000; Full time

Job summary

Coastal Elite Pro in Lexington, KY seeks Airline Passenger Assist staff to help travelers in a busy airport environment, providing attentive, safe support from curb to gate and beyond.

You will greet passengers, assist with directions and wheelchair escort, coordinate with airline and airport personnel, and document services using radios or mobile devices.

Qualifications

• Customer-focused and empathetic approach to helping travelers.
• Ability to operate in fast-paced airport environments while maintaining safety.
• Strong communication and coordination with staff and passengers.
• Familiarity with mobile communication tools for updates and documentation.
• Capability to support accessibility needs, including escorting and wheelchair assistance.

Responsibilities

• Greet passengers and provide wheelchair and escort assistance.
• Assist with wayfinding to gates, baggage claim, and transportation areas.
• Coordinate with airline and airport personnel to support safe, efficient movement.
• Use radios or mobile devices to receive assignments and communicate updates.
• Document completed services and follow required safety procedures.

Skills

Customer focus

Empathy

Communication

Radios/Mobile devices

Accessibility support

Tools

Radios

Mobile apps

Job description

Airline Passenger Assist

supports travelers in a high-traffic airport environment by delivering attentive, safe assistance from curb to gate and beyond.

Key Duties

• Greet passengers and provide wheelchair and escort assistance.
• Assist with wayfinding to gates, baggage claim, and transportation areas.
• Coordinate with airline and airport personnel to support safe, efficient passenger movement.
• Use radios or mobile devices to receive assignments and communicate updates.
• Document completed services and follow required safety and security procedures.

Qualifications & Skills

• Customer-focused, empathetic approach to assisting travelers.
• Ability to operate in a fast-paced airport setting while maintaining safety compliance.
• Effective communication and coordination with staff and passengers.
• Comfort using mobile communication tools for task updates and documentation.
• Ability to support accessibility needs, including escorting and wheelchair assistance.