Passenger Assistance Agent

Hader Solutions; Lexington (KY); On-site; USD 19,000 - 28,000; Full time

Job summary

Hader Solutions is seeking an Airline Passenger Assist team member to help passengers in a busy airport environment. You will greet travelers, provide wheelchair and escort services, and guide them with wayfinding to gates and baggage claim.

Coordination with airline and airport staff ensures safe, timely movement. Daily duties include using radios or mobile devices for assignments, documenting completed services, and upholding strict safety and security rules throughout the shift.

Qualifications

• Provide friendly passenger assistance in a busy airport environment.
• Assist passengers with special needs including wheelchair and escort services.
• Communicate effectively with airline and airport staff to coordinate movements.

Responsibilities

• Greet travelers and provide passenger assistance.
• Deliver wheelchair and escort services as needed.
• Assist with wayfinding to gates, baggage claim and transportation areas.
• Use radios or mobile devices to receive assignments, document completed services, and maintain safety procedures.
• Maintain strict safety and security procedures at all times.

Skills

Customer service

Airport navigation

Team communication

Radio operation

Documentation

Safety compliance

Tools

Radio devices

Job description

Airline Passenger Assist

Provide passenger support in a busy airport environment by greeting travelers and delivering wheelchair and escort assistance as needed. Help passengers with

Airline Passenger Assist

Provide passenger support in a busy airport environment by greeting travelers and delivering wheelchair and escort assistance as needed. Help passengers with wayfinding and ensure safe, timely movement to gates, baggage claim, and transportation areas by coordinating with airline and airport staff. Use radios or mobile devices to receive assignments, document completed services, and maintain strict safety and security procedures at all times.

Key Qualifications & Skills

• Excellent customer service and passenger assistance skills
• Ability to navigate and support safe movement through airport areas
• Strong communication and coordination with airline/airport teams
• Comfort using radio/mobile device systems for assignments and updates
• Attention to detail and accurate documentation
• Commitment to safety, security, and compliance requirements