PAS Educator Coordinator - (Traverse City, MI)

SmartRecruiters, Inc.; Traverse City (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

Munson Healthcare in Michigan is seeking an Educator Coordinator to support Patient Access Services by training staff, coordinating education programs, and promoting an efficient registration process. You will lead a team, develop competency tests, educate staff on system changes, and collaborate across departments to improve quality and productivity.

The role requires a Bachelor's degree or significant revenue cycle leadership experience, with Lean thinking and a passion for helping patients

Qualifications

• Bachelor's degree required or 5 years revenue cycle experience in lieu of degree.
• Five years' leadership experience in the discipline.
• Experience with training staff and developing education programs.

Responsibilities

• Support Patient Access Services by performing registration-related functions.
• Provide training and support to staff and new hires.
• Develop competency tests and annual skills days for staff.
• Lead process improvement initiatives and LEAN thinking in daily work.
• Coordinate staffing, scheduling and payroll timecards with management.
• Participate in system leadership meetings and interdepartmental projects.

Skills

Leadership

LEAN thinking

Process improvement

Training

Education

Bachelor's degree in health services administration or business-related field

Job description

• Full-time
• Shift: Day/Rotate Shift
• Status: Full Time

Company Description

More Than Just Care,It'sCommunity

Imagine doing meaningful work in a place where peoplevacation.That'life at Munson Healthcare - northern Michigan's largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties.

If you want a career in healthcare and alifestylemost people only dream about - with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material.To us, that means teammates who live by our values of excellence,teamness, positivity, creativity,and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

Grow:Tuition reimbursement, in-person and onlinedevelopment,and access to ourcareer hubto help you advance.

Thrive:Full benefits, paid holidays, generous PTO, employee discounts, and freeindividualretirement counseling.

Be Well:Freewellness platform for you and your family,pluspersonalizedsupport for personal or family challenges.

Be Heard:Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings

Job Description

A Day inthe Life

The Educator Coordinator supports Patient Access Services by performing various registration related functions. Provide training and support of staff in these areas.

Present a team oriented, leadership role, promoting vision, goal-oriented direction and creativity within work teams.Assess need for, develops and coordinates continuing education programs for discipline.Trains new hires after they’ve completed their New Hire Class.Educates staff on changes in their work.Develops and administers competency tests for new hires and/or existing staff.

Participates in PAS System Education Committee to develop and improve educational objectives system wide.Develops annual skills day or competencies for staff based on need.Acts as a resource system-wide specific to area of expertise.Utilizes operation reporting to identify areas of opportunity for improvement.Uses logic, data and reasoning for decision making.Uses process improvement techniques, including LEAN thinking, in daily work process.

Measure staff quality and productivity, reports on it to Regional Manager and System Director.Ensures metrics perform within established parameters.Is responsible for Rejection/Denial worklists that represent errors in accounts made by registration. These worklists will be used to correct the accounts and get them rebilled in a timely manner. Enforce staff performance expectations, in accordance with departmental policy.Consults with the Management in matters of non-routine staffing and discipline.

Acts as a resource for process redesign.Works interdepartmentally with management support to solve process issues.Determines most effective means of dealing with patients/family, physicians and visitors with varying attitudes and problems.Assists with resolution of inter- and intra- departmental issues.

Facilitates and organizes daily staffing coverage and workflow for respective areas of responsibility, including preparation of a monthly work schedule.Coordinate on-call staff when there are absences in the daily schedule, cover shifts on frontline when needed.Reviews bi-weekly payroll timecards, maintains assorted attendance and overtime records and presents to management in a timely manner for signature and processing.

Develops agenda and conducts staff meetings, covering all required topics. Maintains attendance and minutes for meetings. Assures communication of minutes and follow through on action assignments.Participates with Regional Manager interviewing and hiring for available positions.Works closely with other areas of the Revenue Cycle to assure excellent billing of accounts.

Participates in PAS System Leadership Meetings.Rotates weekend call as needed/required.May assume additional departmental responsibility in the absence of the Manager.

Qualifications

What's Required

• Bachelor's degree in health services administration orbusiness-relatedfield.In lieu of a degree, consideration will be given to a candidate with 5years'revenue cycle experience.

Five years' leadership experience specific to discipline.

Additional Information

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.