PAS Educator Coordinator - (Traverse City, MI)

Munson Healthcare; Traverse City (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Munson Healthcare in Traverse City, MI is seeking an Educator Coordinator to support Patient Access Services through training and staff development. You will lead education programs, develop competency tests, and coordinate ongoing education for staff.

You will partner with PAS leadership to align teaching with performance metrics and process improvements, including LEAN concepts, to optimize registration workflows and ensure high-quality patient access.

Qualifications

• Bachelor’s degree in health services administration or business-related field required.
• Five years’ leadership experience specific to discipline required.

Responsibilities

• Supports Patient Access Services by performing various registration related functions and provides training and support of staff.
• Promotes a team-oriented leadership role, develops and coordinates continuing education programs, and trains new hires.
• Develops and administers competency tests for new hires and existing staff; educates staff on changes in their work.
• Participates in PAS System Education Committee to develop educational objectives and annual skills/competencies.
• Measures staff quality and productivity, enforces performance expectations, and consults with management on staffing.
• Assists with process redesign and interdepartmental problem solving; coordinates staffing and daily workflow.
• Develops agendas, conducts staff meetings, and supports hiring for vacancies; collaborates with Revenue Cycle to ensure accurate billing.

Skills

Leadership

Staff training

Process improvement (LEAN)

Communication

Education

Bachelor’s degree in health services administration or business-related field

Job description

More Than Just Care, It’s Community

Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Invested in You

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings.

Job Description

A Day in the Life

• The Educator Coordinator supports Patient Access Services by performing various registration related functions. Provide training and support of staff in these areas.
• Present a team oriented, leadership role, promoting vision, goal-oriented direction and creativity within work teams. Assess need for, develops and coordinates continuing education programs for discipline. Trains new hires after they’ve completed their New Hire Class. Educates staff on changes in their work. Develops and administers competency tests for new hires and/or existing staff.
• Participates in PAS System Education Committee to develop and improve educational objectives system wide. Develops annual skills day or competencies for staff based on need. Acts as a resource system-wide specific to area of expertise. Utilizes operation reporting to identify areas of opportunity for improvement. Uses logic, data and reasoning for decision making. Uses process improvement techniques, including LEAN thinking, in daily work process.
• Measure staff quality and productivity, reports on it to Regional Manager and System Director. Ensures metrics perform within established parameters. Is responsible for Rejection/Denial worklists that represent errors in accounts made by registration. These worklists will be used to correct the accounts and get them rebilled in a timely manner. Enforce staff performance expectations, in accordance with departmental policy. Consults with the Management in matters of non-routine staffing and discipline.
• Acts as a resource for process redesign. Works interdepartmentally with management support to solve process issues. Determines most effective means of dealing with patients/family, physicians and visitors with varying attitudes and problems. Assists with resolution of inter- and intra- departmental issues.
• Facilitates and organizes daily staffing coverage and workflow for respective areas of responsibility, including preparation of a monthly work schedule. Coordinate on-call staff when there are absences in the daily schedule, cover shifts on frontline when needed. Reviews bi-weekly payroll timecards, maintains assorted attendance and overtime records and presents to management in a timely manner for signature and processing.
• Develops agenda and conducts staff meetings, covering all required topics. Maintains attendance and minutes for meetings. Assures communication of minutes and follow through on action assignments. Participates with Regional Manager interviewing and hiring for available positions. Works closely with other areas of the Revenue Cycle to assure excellent billing of accounts.
• Participates in PAS System Leadership Meetings. Rotates weekend call as needed/required. May assume additional departmental responsibility in the absence of the Manager.

Qualifications

What’s Required

• Bachelor’s degree in health services administration or business-related field. In lieu of a degree, consideration will be given to a candidate with 5 years’ revenue cycle experience.
• Five years’ leadership experience specific to discipline.

Additional Information

Shifts: Variable - weekends as needed

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.