Party Host Manager

Altitude Trampoline Parks; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in the entertainment sector is seeking a dynamic Party Host Manager to oversee birthday parties and group events. This role involves hiring and training a team, ensuring exceptional customer service, and managing all logistical aspects of events. You will create a vibrant atmosphere for guests while collaborating with marketing to boost bookings. If you thrive in a fast-paced environment and have a passion for team leadership, this opportunity allows you to make a significant impact in a fun and energetic setting.

Qualifications

• Experience managing and motivating a team of young employees is strongly preferred.
• Excellent organizational skills with the ability to prioritize and multitask.

Responsibilities

• Hire, train, schedule, and supervise a team of up to 15 party hosts.
• Provide courteous customer service and respond to customer questions.
• Schedule, coordinate, and manage birthday party requests and reservations.

Skills

Team Management

Customer Service

Organizational Skills

Multitasking

Tools

Point of Sale (POS) System

Job description

Join to apply for the Party Host Manager role at Altitude Trampoline Parks.

1 week ago Be among the first 25 applicants.

Introduction

The Party Host Manager organizes all aspects of birthday parties and group events, including contacting interested individuals, managing reservations in PoS, and scheduling staff.

Primary Job Responsibilities

1. Hire, train, schedule, and supervise a team of up to 15 party hosts.
2. Provide courteous customer service and respond to customer questions, complaints, or requests. Escalate unresolved issues to the General Manager.
3. Assist supervised staff in their job performance during peak periods or as required.
4. Schedule, coordinate, and manage birthday party requests and reservations.
5. Oversee and facilitate cleanup following parties.
6. Ensure that party schedules and details are completed accurately and on time.
7. Order and manage pizza delivery and inventory of party supplies.
8. Operate Point of Sale (POS) system, including handling deposits and transactions.
9. Develop and implement post-party follow-up and referral processes.
10. Create a fun and enthusiastic environment for all guests.
11. Partner with the Marketing team to develop and execute marketing plans to increase bookings.
12. Maintain a professional image to customers, employees, and management.
13. Maintain proper employee/employer relations, addressing questions promptly, including disciplinary actions, recognition, and performance evaluations.
14. Perform other duties as required by the General Manager.

Skills, Knowledge, and Experience

1. Experience managing and motivating a team of young employees is strongly preferred.
2. Excellent organizational skills with the ability to prioritize and multitask in a fast-paced environment.
3. Ability to handle multiple assignments accurately and timely.

Reporting

Reports to the park General Manager.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Entertainment Providers