Parts Support Coordinator: ERP & Quotations (Robotics)

Sepro America LLC; Warrendale (Allegheny County); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company matching

Paid time off

Job summary

Sepro America LLC, a leading provider of automation solutions for the plastics industry, is seeking a dependable Parts Support Coordinator to assist our Parts team and customers. You will handle incoming parts inquiries, prepare quotations, and maintain accurate records in the company's ERP system.

This full-time, hourly, nonexempt role is Monday–Friday, 8:00 a.m. to 5:00 p.m., with a once-per-month paid on-call rotation.

Qualifications

• Professional and confident customer service, verbal communication, and written communication skills.
• Strong attention to detail, organization, follow-through, and ability to manage competing priorities.
• Ability to gather missing information, use sound judgment, and route customer needs appropriately.
• Proficiency in Microsoft Office, particularly Excel, and the ability to learn new software tools.
• Experience preparing customer quotations and performing accurate data entry; familiarity with ERP systems is strongly preferred.

Responsibilities

• Respond to customer parts inquiries by phone and email and direct each request to the appropriate Parts team member.
• Answer general incoming calls and transfer Service-related calls to the Service team without diagnosing, troubleshooting, or managing the service request.
• Prepare and send accurate parts quotations and maintain customer, quotation, and inquiry information in the company's ERP and internal systems.
• Coordinate with the Parts team and other internal departments to keep customer requests and quotations moving.
• Participate in the paid on-call rotation, generally once per month, to respond to evening and weekend parts inquiries.
• Maintain Parts work instructions and procedure documentation and complete additional Parts support tasks and projects as assigned.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Organization

Prioritization

Tools

ERP systems

Microsoft Excel

Microsoft Office

Job description

Sepro America LLC, a leading provider of automation solutions for the plastics industry, is seeking a dependable Parts Support Coordinator to assist our Parts team and customers. You will handle incoming parts inquiries, prepare quotations, and maintain accurate records in the company's ERP system.

This full-time, hourly, nonexempt role is Monday–Friday, 8:00 a.m. to 5:00 p.m., with a once-per-month paid on-call rotation.