Parts Support Specialist — Quotations & ERP Coordination

ADP, Inc.; Warrendale (Allegheny County); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Insurance (medical, dental, vision)

401(k) retirement plan with company 匹

Paid time off

Paid holidays

On-call rotation compensation

Training and professional development

Job summary

Sepro America is seeking a dependable Parts Support Coordinator to assist our Parts team with customer inquiries, quotations, and record-keeping. The role includes handling calls and emails, coordinating with internal teams, and contributing to on-call coverage.

The position emphasizes accuracy, strong communication, and the ability to manage multiple tasks. Compensation includes hourly pay and benefits, with opportunities for training and professional development.

Qualifications

• Previous experience in a professional office, customer service, order-entry, parts, or sales-support position.
• Professional and confident customer service, verbal and written communication skills.
• Strong attention to detail, organization, and ability to manage competing priorities.
• Ability to gather missing information, use sound judgment, and route customer needs appropriately.
• Proficiency in Microsoft Office, particularly Excel, and ability to learn new software tools.
• Experience preparing customer quotations and data entry; familiarity with ERP systems is preferred.

Responsibilities

• Respond to customer parts inquiries by phone and email and direct each request to the appropriate Parts team member.
• Answer general incoming calls and transfer service-related calls to the Service team.
• Prepare and send accurate parts quotations and maintain relevant records in the ERP and internal systems.
• Coordinate with the Parts team and other departments to keep requests and quotations moving.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Organization

Tools

Excel

ERP systems

Job description

Sepro America is seeking a dependable Parts Support Coordinator to assist our Parts team with customer inquiries, quotations, and record-keeping. The role includes handling calls and emails, coordinating with internal teams, and contributing to on-call coverage.

The position emphasizes accuracy, strong communication, and the ability to manage multiple tasks. Compensation includes hourly pay and benefits, with opportunities for training and professional development.