Parts Specialist - Wilmington, NC

The Cole Family of Harley-Davidson Dealerships; Castle Hayne (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Paid vacation & holidays

Medical, dental, and vision insurance

Opportunities for growth and professional development

Job summary

The Cole Family of Harley-Davidson Dealerships is looking for a Motorcycle Customization Sales Specialist in Castle Hayne, NC. Candidates should be motorcycle enthusiasts with a passion for providing exceptional customer service. Responsibilities include working with customers to customize their Harley-Davidson bikes, assisting with sales, and ensuring customer satisfaction. The position requires occasional weekend work, and while sales experience is preferred, training will be provided. Benefits include a 401(k), paid vacation, and comprehensive insurance options.

Qualifications

• Sales experience is preferred but not required.
• Motivated, outgoing, and high-energy self-starter.
• Willing to provide the highest level of customer service.

Responsibilities

• Provide excellent customer service to all dealership customers.
• Assist customers in building and customizing their Harley-Davidson dream bikes.
• Handle cash register and customer transactions accurately.

Skills

Customer service

Sales skills

Relationship building

Job description

Motorcycle Customization Sales Specialist

Location: Harley-Davidson – Wilmington, NC

We are a well-established local dealership looking for a Motorcycle Customization Sales Specialist. We seek motorcycle enthusiasts who are honest, motivated, outgoing, high‑energy self‑starters willing to provide the highest level of customer service and build relationships with riders.

Sales experience is preferred but not required. We will train the right people and provide all the tools to be successful.

This position involves working with riders daily to build and customize their Harley‑Davidson dream bike.

Essential Duties

• Weekend work required.
• Provide “Raving Fan” service to all dealership customers.
• Greet customers immediately in a courteous and friendly manner.
• Make all customers feel welcome regardless of race, sex, or creed.
• Work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, courteously.
• Point out sales, specials, or new merchandise to customers.
• Assist customers with their selection of merchandise and offer additional product that complements the purchase.
• When accepting check & credit card payments for merchandise purchases, confirm customers’ identification, obtain proper approvals and record them as required.
• Keep cash register accurate.
• Notify customers immediately when special orders or back‑ordered items are received.
• Handle customer concerns reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

Benefits

• 401(k)
• Paid vacation & holidays
• Medical, dental, vision, life, cancer, accidental, and disability insurance
• Health flexible spending account
• ZayZoon earned wages access
• Company discounts
• Opportunities for growth and professional development

Equal Opportunity Employer

All statements made by applicants for employment during the application will be checked for accuracy. We offer equal employment opportunities to all qualified persons without regard to race, color, sex (including gender identity and sexual orientation), religion, age, national origin, genetic information, citizenship status, marital status, pregnancy (including childbirth, related medical conditions, and lactation), physical or mental disability, past, present, or future service in the Uniformed Services of the United States, or any other basis prohibited by local, state, or federal law. If you need help to fill out this application form or during any phase of the application, interview, or employment process, please notify the Human Resources Officer to discuss accommodations. The use of this form does not mean there are positions open and does not obligate us in any way.