Parts Customer Service - Bluefield, WV

The Cole Family of Harley-Davidson Dealerships; Bramwell (WV); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401K

Paid Vacation & Holidays

Medical, Dental, Vision, Life, Cancer,

Accidental, and Disability Insurance

Health Flexible Spending Account

ZayZoon Earned Wages Access

Company Discounts

Growth & professional development

Job summary

The Cole Family of Harley-Davidson Dealerships in Bluefield, WV is seeking a Parts Customer Service enthusiast to join our team. This role focuses on delivering top-tier customer service to riders, helping them select parts, and building relationships with our customers who share a passion for Harley-Davidson.

Sales experience is welcome but not mandatory; we provide training and tools, with opportunities to grow within a fun, energetic dealership culture.

Qualifications

• Candidates must be willing to provide the highest level of customer service in helping others become part of the dealership team.
• Sales experience is preferred, but not required. We will train the right people and provide all the tools to be successful.
• This position involves working with riders every day to build and customize their Harley-Davidson Dream bike.
• Building relationships with riders is the key to success in this role.

Responsibilities

• WEEKEND WORK REQUIRED.
• Provide “Raving Fan” service to all of the dealership’s customers.
• Greet customers immediately, in a courteous and friendly manner.
• Make all customers feel welcome regardless of race, sex, or creed.
• Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to customers.
• Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
• When accepting check & credit card payments for merchandise purchases, confirm customers’ identification, obtain proper approvals and record them as required.
• Keep cash register accurate.
• Notify customers immediately when special orders or back-ordered items are received
• Handle customer concerns reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

Skills

Honest

Motivated

Outgoing

High-energy self-starters

Job description

Parts Customer Service

Location: Harley-Davidson – Bluefield, WV

• Honest
• Motivated
• Outgoing
• High-energy self-starters

Well Established Local Dealership Is Currently Looking For a Parts Customer Service To Join Our Team. We Are Seeking Motorcycle Enthusiasts Who Are

Candidates must be willing to provide the highest level of customer service in helping others become a part of the dealership team. Sales experience is preferred, but not required. We will train the right people and provide all the tools to be successful. This position involves working with riders every day to build and customize their Harley-Davidson Dream bike. Building relationships with riders is the key to success in this role.

Being a part of our exciting, fun and dynamic culture is not just about working for a dealership, it's about embracing a lifestyle of freedom, passion, team members you can call friends, good times and great rides!

An Equal Opportunity Employer

Benefits

• 401K
• Paid Vacation & Holidays
• Medical, Dental, Vision, Life, Cancer, Accidental, and Disability Insurance
• Health Flexible Spending Account
• ZayZoon Earned Wages Access
• Company Discounts
• Opportunities for growth and professional development

Essential Duties

• WEEKEND WORK REQUIRED
• Provide “Raving Fan” service to all of the dealership’s customers.
• Greet customers immediately, in a courteous and friendly manner.
• Make all customers feel welcome regardless of race, sex, or creed.
• Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to customers.
• Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
• When accepting check & credit card payments for merchandise purchases, confirm customers’ identification, obtain proper approvals and record them as required.
• Keep cash register accurate.
• Notify customers immediately when special orders or back-ordered items are received
• Handle customer concerns reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

Are you ready to take your career to the next level? Do you want to be a part of the winning team? Looking for a change of scenery? Whether it’s a majestic view from a mountain oasis or the fresh breeze of ocean waters, our dealership locations offer the ideal place for you.

All statements made by applicants for employment during the application will be checked for accuracy. We offer equal employment opportunities to all qualified persons without regard to race, color, sex (including gender identity and sexual orientation), religion, age, national origin, genetic information, citizenship status, marital status, pregnancy (including childbirth, related medical conditions, and lactation), physical or mental disability, past, present, or future service in the Uniformed Services of the United States, or any other basis prohibited by local, state, or federal law. If you need help to fill out this application form or during any phase of the application, interview, or employment process, please notify the Human Resources Officer to discuss accommodations. The use of this form does not mean there are positions open and does not obligate us in any way.