Parts Specialist: Keep Technicians Running

Pro Serv Food Equipment; New Bern (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Opportunity for advancement

Parental leave

Training & development

Vision insurance

Job summary

Pro-Serv Food Equipment is seeking a detail-oriented Parts Associate for our New Bern, NC team. You will identify, order, receive, track, and return parts so technicians stay productive and customers remain up and running.

In a fast-paced service environment, you’ll communicate clearly with technicians, vendors, and dispatch, manage POs, verify deliveries, and keep accurate documentation from order through credit or return. Training and advancement are available.

Qualifications

• Experience with commercial food equipment, HVAC/refrigeration parts, or warehouse operations.
• Comfortable in a fast-paced service environment.
• Ability to research independently and ask for help when needed.
• Strong organizational and time-management skills.

Responsibilities

• Identify and research parts using model numbers and diagrams.
• Create and manage purchase orders in ServiceTrade with valid PO numbers.
• Order through Parts Town and document reasons for alternatives.
• Receive and verify parts against POs and packing slips.
• Process returns, RMAs, and credits; update documentation.
• Maintain organized parts storage and assist with counts.

Skills

Organizational skills

Attention to detail

Multitasking

Communication

Computer literacy

Research skills

Attendance reliability

Teamwork

Parts experience

Tools

ServiceTrade

Parts Town

Job description

Pro-Serv Food Equipment is seeking a detail-oriented Parts Associate for our New Bern, NC team. You will identify, order, receive, track, and return parts so technicians stay productive and customers remain up and running.

In a fast-paced service environment, you’ll communicate clearly with technicians, vendors, and dispatch, manage POs, verify deliveries, and keep accurate documentation from order through credit or return. Training and advancement are available.