Parts Specialist — Growth & Advancement Opportunities

LiftOne; Dalton (GA); On-site; USD 38,000 - 58,000; Full time

Job summary

LiftOne is seeking a Parts Specialist to triage parts requests for service orders and drive parts sales while delivering exceptional customer support across the order lifecycle. You'll collaborate with technicians and procurement to ensure timely replenishment and accurate part availability.

Responsibilities include managing the ticketing queue, processing orders, assisting customers in selecting correct parts, and providing proactive, friendly service.

Qualifications

• 4 years of relevant parts inventory, replenishment or equivalent combination of experience within the service industry, preferably with exposure to high-volume transaction environments.
• High school degree or equivalent
• Must possess a strong customer-first attitude.
• Past technician experience with parts knowledge a plus.
• Ability to perform basic math functions. Counting inventory items by case qty, etc
• Proficiency in using inventory management software, customer sales or service order tools.
• Solid understanding of supply chain and service technician principles, including demand requirements, inventory availability, customer orders, technical manuals, and replenishment strategies.
• Demonstrated ability to review information, identifying errors or inconsistencies to maintain high levels of accuracy.
• Strong problem-solving skills to quickly identify and address issues.
• The employee must frequently lift, carry, push, pull and /or otherwise move up to 50 pounds
• Driving is an essential function of this position and a current valid driver's license must be always maintained.
• Must be able to operate a forklift. Training and assistance in obtaining certification will be provided if needed.

Responsibilities

• Monitor the parts request ticketing queue to support the technicians with appropriate actions and updates.
• Provide customer service for inside sales, walk in customers & process incoming orders.
• Collaborate with technicians and the procurement team to ensure timely material replenishment requirements are captured and executed.
• Check availability of material across the LiftOne materials network.
• Create and modify sales and/or service orders to meet customer requirements for material, quantity, shipment urgency, and shipment location.
• Assist customers in finding the correct parts for their equipment and process sales transactions all while ensuring a positive customer experience
• Drive outbound sales calls to increase parts sales
• Review and investigate material accuracy based on technician manuals, vendor portal information, and part interchangeability or supersession.
• Communicate order updates between technicians and the procurement team to ensure all changing customer requirements are executed.
• Provide reserve support to other LiftOne parts/warehouse functions as required.
• Provide friendly, proactive, and professional support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Other duties as assigned.

Skills

Customer service

Math skills

Detail oriented

Team player

Problem solving

Forklift operation

Education

High school degree or equivalent

Tools

SAP

MS Excel

Inventory management software

Job description

LiftOne is seeking a Parts Specialist to triage parts requests for service orders and drive parts sales while delivering exceptional customer support across the order lifecycle. You'll collaborate with technicians and procurement to ensure timely replenishment and accurate part availability.

Responsibilities include managing the ticketing queue, processing orders, assisting customers in selecting correct parts, and providing proactive, friendly service.