Parts Specialist: Customer Solutions & Upselling

CN Wood Co, Inc.; North Woburn (MA); On-site; USD 36,000 - 41,000; Full time

Job summary

CN Wood Co, Inc. in Woburn, MA is seeking a Parts Specialist to research, sell, procure, upsell, and provide solutions for all parts-related business with outstanding customer service. The role involves assisting customers in person and by phone to identify the correct parts and ensure satisfaction.

Salary ranges from $26.00 to $30.00 hourly, with a quarterly commission and growth opportunities. Non-exempt position based in an office/warehouse environment; overtime may be required.

Qualifications

• High School diploma or equivalent required.
• Heavy Equipment knowledge or Parts Industry preferred.
• Good organizational and administrative skill set.
• Good Problem-Solving skills.
• Basic industrial parts and equipment knowledge.
• Ability to work with Microsoft Office programs and basic navigating skills with the computer.
• Multi-tasking.
• Ability to work in an Office & warehouse environment.
• Ability to work with long alpha-numeric numbers.
• Willing to work overtime when needed and as directed by manager.
• Pass a Drug and background screening.
• Salary includes hourly pay plus quarterly commission and is commensurate with experience.

Responsibilities

• Providing customer support regarding parts inquiry's & sales over the phone and in person.
• Research parts needed by Customer through manufacturers manuals and by outsourcing vendors.
• Ensure correct parts information before placing orders on behalf of customers to eliminate potential delays.
• Creating purchase orders for all customer parts sales.
• Processing parts orders through manufacturer portals.
• Follow up on customer quotes.
• Follow up with customers to ensure satisfaction with products received.
• Demonstrate professional and helpful upselling techniques.
• Tracks outstanding / backordered parts for customer.
• Performs parts related admin tasks as directed by manager.
• Perform additional duties as required or requested, to achieve company goals set forth and increase productivity and efficiency within the company.

Skills

Heavy Equipment knowledge

Organizational skills

Problem-Solving skills

Multi-tasking

Office & warehouse adaptability

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

CN Wood Co, Inc. in Woburn, MA is seeking a Parts Specialist to research, sell, procure, upsell, and provide solutions for all parts-related business with outstanding customer service. The role involves assisting customers in person and by phone to identify the correct parts and ensure satisfaction.

Salary ranges from $26.00 to $30.00 hourly, with a quarterly commission and growth opportunities. Non-exempt position based in an office/warehouse environment; overtime may be required.