Parts & Service Pro: Inventory, Sourcing & Support

CN Wood Co, Inc.; Newington (CT); On-site; USD 33,000 - 39,000; Full time

Job summary

CN Wood Co, Inc. in Newington, CT is seeking a Parts and Service Specialist to handle parts inquiries, sales, sourcing, and order processing for the Service Department. The role supports technicians and maintains part accuracy to prevent delays.

The position emphasizes strong organizational skills, familiarity with industrial parts, and proficiency in MS Office, with potential for non-exempt, on-site work in a warehouse environment.

Qualifications

• Excellent organizational and administrative skills.
• Strong problem-solving abilities.
• Knowledge of industrial parts and equipment.
• Proficient with Microsoft Office and basic computer navigation.
• Able to multitask and handle long alpha-numeric part numbers.

Responsibilities

• Provide parts inquiry and sales support to the service department.
• Ensure part requests are approved before ordering or adding to work orders (non-stocking and above $5,000).
• Research parts needed by technicians via manuals and outsourcing vendors.
• Ensure accurate parts information to avoid delays when placing orders.
• Create purchase orders for service parts sales.
• Process parts orders through manufacturer portals.
• Demonstrate sourcing techniques and track backordered parts.
• Monitor oil levels and manage oil sales.
• Perform warehouse duties as needed.
• Assist in maintaining shop tools and supplies.

Skills

Organizational skills

Problem solving

Industrial parts knowledge

MS Office proficiency

Multitasking

Part numbers familiarity

Tools

MS Office

Job description

CN Wood Co, Inc. in Newington, CT is seeking a Parts and Service Specialist to handle parts inquiries, sales, sourcing, and order processing for the Service Department. The role supports technicians and maintains part accuracy to prevent delays.

The position emphasizes strong organizational skills, familiarity with industrial parts, and proficiency in MS Office, with potential for non-exempt, on-site work in a warehouse environment.