Parts Specialist: Customer-Focused Tech Support

Cincinnati Incorporated; Harrison (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid training

Medical insurance

401(k) match

Tuition reimbursement

Paid vacations

Job summary

Cincinnati Incorporated in Harrison, OH is seeking a Parts Specialist to support customers, service teams, and internal partners with accurate parts identification, pricing, and delivery information.

You will bridge customer service, manufacturing, and technical support while engaging with Service, Purchasing, Engineering, and Manufacturing teams to deliver solutions and a superior customer experience.

Qualifications

• Ability to successfully handle customer issues promptly and in a professional manner.
• Ability to communicate effectively and accurately with customers and field service
• Able to handle high volume of inquiries, with motivation to solve customer concerns and issues
• Exceptional customer service skills
• Commitment to company Core Values

Responsibilities

• Provide parts pricing and delivery to customers and service representatives as requested
• Maintain accurate customer information in database
• Communicate with purchasing, engineering and manufacturing to obtain timely information regarding availability
• Support efforts to collect competitive and VOC (Voice of the Customer) data
• Assist other departments as needed to maximize customer satisfaction
• Commitment to company values of continuous improvement

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Education

High school diploma/GED

Job description

Cincinnati Incorporated in Harrison, OH is seeking a Parts Specialist to support customers, service teams, and internal partners with accurate parts identification, pricing, and delivery information.

You will bridge customer service, manufacturing, and technical support while engaging with Service, Purchasing, Engineering, and Manufacturing teams to deliver solutions and a superior customer experience.