Parts Specialist - Customer-Focused Inventory Pro

Bobcat Company; Frederick (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision,

401(k) retirement plan with company"

Paid holidays for full-time employees

Paid time off for full-time and part-­

Job summary

Crownstone Equipment is seeking a detail-oriented Parts Specialist to support daily parts operations at our branch location. The role involves assisting customers, processing parts orders, and maintaining accurate inventory to ensure the right parts are available when needed.

The ideal candidate will be organized, customer-focused, and able to manage multiple tasks while supporting both customers and internal teams in a fast-paced dealership environment.

Qualifications

• High school diploma or equivalent.
• At least 1 year of related experience in parts sales, inventory management, or service support.
• Strong organizational, communication, and customer service skills.

Responsibilities

• Provide excellent customer service, assisting clients with parts selection, pricing, and availability.
• Answer incoming calls and greet customers in the parts department with professionalism.
• Research parts in the inventory system to ensure correct orders.
• Stock incoming inventory and maintain organized storage for easy retrieval.
• Communicate with the Parts Manager about inventory levels, special orders, and restocking needs.
• Collaborate with the service team to anticipate parts requirements and support efficient workflow.
• Make realistic commitments to customers and communicate proactively if delays or issues arise.
• Maintain accurate records of all parts sales, returns, and inventory adjustments.
• Cross-train as needed to support service or rental operations.
• Perform all other duties as assigned.

Skills

Organizational skills

Communication skills

Customer service

Education

High school diploma or equivalent

Tools

Dealership management systems

Inventory software

Job description

Crownstone Equipment is seeking a detail-oriented Parts Specialist to support daily parts operations at our branch location. The role involves assisting customers, processing parts orders, and maintaining accurate inventory to ensure the right parts are available when needed.

The ideal candidate will be organized, customer-focused, and able to manage multiple tasks while supporting both customers and internal teams in a fast-paced dealership environment.