Bilingual Parts Specialist - Customer-Focused Auto Parts

O'Reilly Auto Parts; Mount Carmel (TN); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive wages

Paid time off

401k with employer contributions Start

Stock purchase plan

Medical, Dental, Vision Insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Résumé du poste

O'Reilly Auto Parts in Mount Carmel, TN seeks a Parts Specialist to deliver high-level service to retail and installer customers. You will greet guests, help select merchandise, and support store management with daily tasks.

Bilingual candidates are encouraged to apply, with responsibilities including answering calls, looking up parts, quoting prices, and upselling related items. A strong customer service background is essential.

Qualifications

• Customer service excellence and friendly, professional demeanor.
• Ability to multitask between in-store and phone inquiries.
• Ability to quickly match alphanumeric part numbers.
• Familiarity with automotive parts and cataloging systems.
• Spanish language skills preferred.

Responsabilités

• Greet customers and assist in selecting merchandise.
• Assist professionals and installers as needed.
• Answer store calls, look up parts and quotes, offer related items.
• Handle cash, checks, and credit cards per policy; process returns.
• Address customer complaints and provide resolutions.
• Assist with stock, planograms, and daily tasks.
• Operate store equipment after training; perform in-store services.
• Occasionally drive deliveries when needed.

Connaissances

Customer service

Multitasking

Alphanumeric matching

Auto parts knowledge

Spanish language

Formation

ASE certification

Description du poste

O'Reilly Auto Parts in Mount Carmel, TN seeks a Parts Specialist to deliver high-level service to retail and installer customers. You will greet guests, help select merchandise, and support store management with daily tasks.

Bilingual candidates are encouraged to apply, with responsibilities including answering calls, looking up parts, quoting prices, and upselling related items. A strong customer service background is essential.