Automotive Parts Specialist - Bilingual Customer Expert

O'Reilly Auto Parts; Smyrna (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

O'Reilly Auto Parts in Smyrna, TN is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to assist store management with assigned tasks. Bilingual candidates are encouraged to apply and will be valued for communicating with a diverse customer base.

The role includes greeting customers, assisting with merchandise selection, processing transactions, handling returns, supporting phone inquiries, and helping with daily store operations and planogram

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist with merchandise selection.
• Handle cash and credit transactions and maintain the cash drawer.
• Process exchanges and returns for credit per policy.
• Assist with store operations, planogram updates, stocking, and cleaning.
• Support customers calling the store by lookup up parts, pricing, and low-price guarantees.

Skills

Customer service

Multitasking

Alphanumeric matching

Phone & in-store support

Bilingual

Job description

O'Reilly Auto Parts in Smyrna, TN is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to assist store management with assigned tasks. Bilingual candidates are encouraged to apply and will be valued for communicating with a diverse customer base.

The role includes greeting customers, assisting with merchandise selection, processing transactions, handling returns, supporting phone inquiries, and helping with daily store operations and planogram