Parts Specialist - Bilingual Customer Care & Service

Dormont Manufacturing Co; Wichita (KS); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Medical, Dental, Vision Insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Wichita, KS seeks a Parts Specialist to provide excellent service to retail and installer customers, assist showroom management, and support store operations. The role emphasizes friendly, professional customer interactions and accurate parts lookup.

We value bilingual capabilities, ability to multitask, and strong product knowledge. Training is provided, with opportunities for career growth and a comprehensive benefits package.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask while assisting customers in-store and on the phone.

Responsibilities

• Greet customers and assist with merchandise selection.
• Assist with serving professional customers as needed.
• Process transactions, returns, and exchanges per policy.
• Address and resolve customer complaints.
• Perform stock, shelf replenishment, and planogram updates.
• Offer in-store services (e.g., install wipers, test batteries) where allowed by law.
• Drive occasionally for deliveries as needed.

Skills

Customer service

Multitasking

Alphanumeric matching

Communication

Bilingual (Spanish)

Education

ASE certification

Job description

O'Reilly Auto Parts in Wichita, KS seeks a Parts Specialist to provide excellent service to retail and installer customers, assist showroom management, and support store operations. The role emphasizes friendly, professional customer interactions and accurate parts lookup.

We value bilingual capabilities, ability to multitask, and strong product knowledge. Training is provided, with opportunities for career growth and a comprehensive benefits package.