Parts Specialist-3

O'Reilly Auto Parts; La Vergne (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in automotive parts is seeking a Parts Specialist-3 to deliver exceptional service to retail and installer customers. The role involves assisting with customer inquiries, managing transactions, and supporting store operations. Ideal candidates will possess strong customer service skills and knowledge of automotive parts, with opportunities for career advancement within the company.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask effectively.

Responsibilities

• Provide high-quality service to customers and assist store management.
• Address and resolve customer complaints professionally.
• Perform operational tasks like merchandise returns and inventory counts.

Skills

Customer Service

Multitasking

Education

ASE certification

Job description

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The Parts Specialist will provide high-quality service to retail and installer customers and support store management in various tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Greet customers promptly and assist them in selecting merchandise.
3. Assist managers and installer service specialists as needed.
4. Complete relevant company training.
5. Provide excellent customer service over the phone, including accurate parts lookup, quoting prices, and offering related products.
6. Maintain and secure the cash drawer, process transactions, and handle returns and exchanges according to policy.
7. Address and resolve customer complaints professionally.
8. Assist with store image updates, freight receival, stocking, and cleaning.
9. Perform operational tasks like merchandise returns, stock adjustments, and inventory counts.
10. Operate store equipment after training.
11. Perform in-store services such as installing wipers, testing batteries, and scanning trouble codes, where legal.
12. Drive delivery vehicles as needed, meeting driving record requirements.
13. Perform other duties as assigned.

Skills, Education, Knowledge, Experience, Abilities

Required:

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask effectively.

Desired:

• Knowledge of automotive parts, cataloging, and sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts promotes growth and internal advancement, supporting your career development.