Parts Specialist-1

O'Reilly Auto Parts; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading company as a Parts Specialist in Austin, TX. You will provide exceptional service to customers, assist with store operations, and ensure customer satisfaction. This entry-level, full-time role offers competitive wages, benefits, and opportunities for growth within the company.

Benefits

Competitive wages

Paid time off

Stock purchase plan

401(k) with employer contributions

Medical, Dental, and Vision insurance

Tuition assistance programs

Health and wellbeing programs

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in-store simultaneously.

Responsibilities

• Provide high level of service to retail and installer customers.
• Assist with daily store tasks such as stocking shelves and processing transactions.
• Perform in-store services like installing wipers and testing batteries.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

ASE Certification

Job description

Join to apply for the Parts Specialist-1 role at O'Reilly Auto Parts.

The Parts Specialist will provide all retail and installer customers with a high level of service. This position also supports store management in accomplishing assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering calls according to company policy, accurately looking up parts and quoting prices, recommending related items, and promoting the Low-Price Guarantee.
6. Maintain and secure the cash drawer, accept payments, make change, and process credit card transactions accurately.
7. Process exchanges and returns for credit in accordance with company policies.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily store tasks such as freight receival, stocking shelves, planogram updates, cleaning, etc.
10. Perform operational tasks like merchandise returns, stock adjustments, and inventory cycle counts.
11. Operate brake lathe and other store test equipment after training and meeting company requirements.
12. Perform in-store services for customers (where laws permit), such as installing wipers, testing batteries, charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
13. Occasionally drive a delivery vehicle to make deliveries when needed, provided driving record meets eligibility requirements.
14. Perform other duties as assigned.

Skills, Education, Knowledge, Experience, Abilities

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in-store simultaneously.

Desired Qualifications

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts offers growth opportunities and promotes from within, with a strong track record of stability and success.

Total Compensation Package

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting Day One.
• Medical, Dental, and Vision insurance with FSA options.
• Health and wellbeing programs.
• Tuition assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer, committed to diversity and inclusion. Reasonable accommodations are available for qualified individuals with disabilities.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail