Parts Specialist

O'Reilly Auto Parts; Wynne (AR); On-site; USD 30,000 - 38,000; Full time

Job summary

A leading company in the automotive parts industry is seeking a Parts Specialist to provide exceptional customer service and support store operations. The role involves engaging with customers, assisting with their needs, and ensuring a positive shopping experience. Ideal candidates will have strong multitasking abilities and a commitment to customer satisfaction. Opportunities for career growth and internal advancement are available.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.

Responsibilities

• Provide excellent service to customers and assist them in selecting merchandise.
• Address and resolve customer complaints amicably.
• Assist with daily store operations and perform in-store services.

Skills

Customer Service

Multitasking

Education

ASE Certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering calls according to company policy, accurately looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept payments, make change, and process credit card transactions.
7. Process exchanges and returns in accordance with company policies.
8. Address and resolve customer complaints amicably.
9. Assist with daily store operations such as freight receival, stocking shelves, fronting, cleaning, and planogram updates.
10. Perform operational tasks like merchandise returns, stock adjustments, and inventory counts.
11. Operate store test equipment after training.
12. Perform in-store services for customers where legal, such as installing wipers, testing batteries, and scanning vehicle trouble codes.
13. Occasionally drive a delivery vehicle if business needs require and driving record meets eligibility.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Ability to multitask effectively handling in-store and phone customers simultaneously.

Desired Qualifications

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts promotes career growth and internal advancement, with a proven track record of stability and success.