Parts Specialist

ADP, Inc.; Woburn (MA); On-site; USD 36,000 - 41,000; Full time

Job summary

CN Wood is seeking a Parts Specialist in Woburn, MA to handle parts research, sales, and procurement while delivering excellent customer service. The role involves assisting customers in person and by phone, verifying part details, and generating purchase orders to keep orders moving efficiently.

Responsibilities include processing orders, following up on quotes, and upselling where possible. The position requires attention to detail, basic admin skills, and the ability to work in an office and

Qualifications

• Research parts needed by customers using manuals and vendors.
• Provide excellent customer service in person and over the phone.
• Ensure correct parts information before orders to avoid delays.
• Create purchase orders and process orders through portals.
• Follow up on quotes and customer satisfaction, upsell where appropriate.
• Handle backorders and perform related admin tasks.

Responsibilities

• Providing customer support regarding parts inquiries and sales.
• Research parts needed by customers through manuals and vendors.
• Ensure correct parts information before placing orders.
• Create purchase orders for customer parts sales.
• Process parts orders through manufacturer portals.
• Follow up on customer quotes and satisfaction.

Skills

Customer service

Research & inquiry

Upselling

Microsoft Office

Multi-tasking

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Parts Specialist

Woburn, MA, US

Salary Range: $26.00 To $30.00 Hourly

Position Description

Position Title: Parts Specialist

Reports To: Parts Branch Manager

Exempt/Non-exempt: Non-exempt

Union (Y/N): No

Department: Parts

Location(s): Woburn MA

JOB SUMMARY

Parts Specialists are responsible for researching, selling, procuring, upselling, and providing solutions for all parts related business while providing outstanding customer service. Specialists assist customers both in person and over the phone in several ways, but none more important than finding the correct parts for their needs. Following up with customers to ensure satisfaction while seeking future parts needs is essential.

PRIMARY RESPONSIBILITIES

• Providing customer support regarding parts inquiry’s & sales over the phone and in person.
• Research parts needed by Customer through manufacturers manuals and by outsourcing vendors.
• Ensure correct parts information before placing orders on behalf of customers to eliminate potential delays.
• Creating purchase orders for all customer parts sales.
• Processing parts orders through manufacturer portals.
• Follow up on customer quotes.
• Follow up with customers to ensure satisfaction with products received.
• Demonstrate professional and helpful upselling techniques.
• Tracks outstanding / backordered parts for customer.
• Performs parts related admin tasks as directed by manager.
• Perform additional duties as required or requested, to achieve company goals set forth and increase productivity and efficiency within the company.

QUALIFICATIONS / EXPERIENCE / ATTRIBUTES

• High School diploma or equivalent required.
• Heavy Equipment knowledge or Parts Industry preferred.
• Good organizational and administrative skill set.
• Good Problem-Solving skills.
• Basic industrial parts and equipment knowledge.
• Ability to work with Microsoft Office programs and basic navigating skills with the computer.
• Multi-tasking.
• Ability to work in an Office & warehouse environment.
• Ability to work with long alpha-numeric numbers.
• Willing to work overtime when needed and as directed by manager.
• Pass a Drug and background screening.
• Salary includes hourly pay plus quarterly commission and is commensurate with experience
• Candidate must possess C.N. Wood’s Core Values: We are ONE C.N. Wood. Each person and department may have their own identity, but together we are a team. We promote respect, teamwork, open communication, and cooperation across the entire organization. Our customers come first; we strive to do more than they expect. We have integrity; we play to win, but we don’t cheat. We are better than we were yesterday, but not as good as we’ll be tomorrow. Our prior self is the only competition we measure ourselves against.

WORKING CONDITIONS

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand, and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. Ability to periodically lift up to 50 pounds. Ability to work in an Office & Warehouse environment.

EEO STATEMENT

C.N. Wood is an equal opportunity employer that values the strength diversity brings to the workplace. It is our policy that we will not discriminate against any person based on race, color, religion, sex, national origin, ancestry, disability, or veteran status.