Parts Specialist

McClung-Logan Equipment Company; Virginia (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

McClung-Logan Equipment Company is seeking a Parts Specialist to assist customers at the front counter, process parts orders, and support the service department. The role involves locating parts in catalogs and systems, handling shipments, and maintaining inventory accuracy.

A forklift experience is preferred, and a valid driver’s license is required. The position is non-exempt and requires the ability to lift up to 60 lbs, with potential outdoor work.

Qualifications

• High School diploma or trade school preferred.
• Current driver’s license with acceptable MVR.
• Must pass certifications for MSHA, forklift, First Aid/CPR, etc.

Responsibilities

• Assist customers at the front counter and answer incoming calls.
• Process parts orders and locate parts using catalogs and internal records.
• Coordinate with Product Support Representatives on parts orders.
• Handle customer complaints in a friendly, professional manner.
• Load/unload materials and move items within the warehouse.
• Verify shipments against bills, prepare items for shipment.
• Enter parts orders into the system and manage back-ordered parts.

Skills

Customer service

Forklift operation

Inventory control

Education

High School diploma

Trade School

Tools

MS Office Suite

Windows OS

Job description

Job Description

Job Title: Parts Specialist

Department: Parts

Reports To: Parts Manager

FLSA Status: Non-Exempt

Position Purpose:

The individual in this position applies basic skills and procedures appropriate for the position within assigned, functional area. Duties and tasks are varied. Works on assignments that are semi-routine in nature where the ability to recognize deviation from accepted practice is required. Mechanical background is helpful but not mandatory.

Essential Job Functions:

• Assisting customers at the front counter, answering incoming calls and attending to parts orders and or problems. This includes locating the desired part in a wide variety of parts books, both on-line with vendors and in-house resource books.


• Work closely with Product Support Representatives and assist them in parts orders for customers.


• Diplomatically handles customers' complaints in a friendly, pleasing and personal manner.


• Loads, unloads and move materials within or near warehouse plant or worksite.


• Examine goods shipped and verify the completeness of shipments against bill of lading, invoices, and other records.


• Keep a \"Quick Reference\" guide for all common parts; this helps aid in assisting customers as quickly and efficiently as possible.


• Enter all parts orders into the system. This includes organizing all back-ordered parts and arranging the desired shipping logistics.


• Route incoming shipments/goods to respective departments.


• Counts and compares quantity and identification numbers of units against order.


• Loads and unloads materials onto or from pallets, trays, racks, and shelves by hand or forklift


• Preparing products for shipment


• Prepares identifying information/ shipping instructions on containers


• Pulls stock orders, inventory & stocking warehouse shop orders


• Assist in any parts needs the service department may have and provide support whenever needed.


• Pull parts for customers when needed.


• Performs other duties as assigned by the parts manager.

Education and/or Experience:

• High School diploma, Trade School or previous experience preferred


• Current driver’s license and acceptable MVR


• Must be able to successfully hold certifications for MSHA, Forklift, First Aid/ CPR, etc.


• Ability to operate a forklift. This is a safety sensitive position


• Must successfully pass a background check, post-offer drug screen, DOT physical and WorkSTEPS FCT

Physical Demands:

• This position requires sitting, stooping, kneeling, pushing, climbing, moving and reaching overhead and working overhead.


• Ability to lift up to 60 lbs. and work inside and outdoors in various climates and temperatures.


• Work inside and outdoors in various climates and temperatures.

Work Environment:

• This position is exposed to work near moving mechanical parts, electrical systems, hazardous materials, fumes, airborne particles, and moderate noise levels. Appropriate PPE gear must be worn as required.

Computer Skills:

• To perform this job successfully, an individual must be proficient utilizing computers including Microsoft Windows, Microsoft Office Suite, Microsoft Internet Explorer and general laptop or desktop computer use.


• Advanced technical software application understanding with relevant industry experience.

8:30am - 5:00pm