Parts Specialist

O'Reilly Auto Parts; Waterford (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading auto parts retailer as a Parts Specialist, where you'll deliver exceptional customer service and support store management. This role involves assisting customers, managing cash transactions, and performing in-store services. O’Reilly Auto Parts promotes a growth-oriented environment with competitive wages and career opportunities.

Benefits

Competitive Wages

Benefits

Career Opportunities

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, professional customer service skills.

Responsibilities

• Provide excellent service to customers calling the store.
• Assist with daily store operations such as freight receival and stocking.
• Perform in-store services like installing wipers and testing batteries.

Skills

Customer Service

Multitasking

Education

ASE Certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

The Parts Specialist will provide all retail and installer customers with a high level of service. This position also supports store management in accomplishing assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot.
2. Greet retail/walk-in customers promptly and assist them in selecting merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete relevant company training for the position.
5. Provide excellent service to customers calling the store, including answering calls, looking up parts, quoting prices, and recommending related items.
6. Maintain and secure the cash drawer, process transactions accurately, and handle exchanges and returns per policies.
7. Address and resolve customer complaints courteously.
8. Assist with daily store operations such as freight receival, stocking, cleaning, and planogram updates.
9. Perform in-store services like installing wipers, testing batteries, and scanning vehicle trouble codes (where legal).
10. Occasionally drive a delivery vehicle when needed, meeting driving eligibility requirements.
11. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, professional customer service skills.
• Ability to multitask effectively.

Desired:

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts offers a growth-oriented environment with a promote-from-within philosophy, competitive wages, benefits, and career opportunities.