Parts Specialist

O'Reilly Auto Parts; Waukesha (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in automotive parts retail is seeking a Parts Specialist to deliver exceptional customer service and support store management. This entry-level role involves assisting customers, processing transactions, and managing inventory tasks. The ideal candidate will have a friendly demeanor, multitasking abilities, and familiarity with automotive parts.

Benefits

Competitive wages & paid time off

Stock purchase plan & 401(k) with employer contributions

Medical, dental, & vision insurance

Tuition assistance

Opportunities for career growth

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.
• Familiarity with automotive parts and sales.

Responsibilities

• Provide high level of service to retail and installer customers.
• Assist with daily operational tasks and customer inquiries.
• Process transactions and maintain cash drawer.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

ASE certification

Fluency in multiple languages

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
10. Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
11. Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
12. Perform various in-store services for customers (where state and local laws allow) - e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.
13. Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
14. All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly, and professional customer service
• Must be able to multitask, handling customers on the phone and in the store simultaneously

Desired

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages (Spanish highly desired)

O’Reilly Auto Parts offers a proven track record of growth and stability. The company promotes from within, encouraging career development.

Total Compensation Package

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions starting day one
• Medical, dental, & vision insurance with optional FSA
• Health/wellbeing programs
• Tuition assistance
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, sex, age, veteran status, disability, or other protected statuses. Reasonable accommodations available for qualified individuals with disabilities. Contact: [e-mail] or call 417-862-2674, ext. 68901.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Automotive parts retail