Parts Specialist

O'Reilly Auto Parts; Washington Court House (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to deliver exceptional service to retail and installer customers. This engaging role involves assisting customers in selecting automotive parts, processing transactions, and maintaining a high standard of service. Candidates should possess strong customer service skills and the ability to multitask effectively. This position offers opportunities for career advancement and a comprehensive benefits package, making it an excellent opportunity for those passionate about the automotive industry.

Benefits

401k

Tuition Assistance

Insurance Benefits

Career Advancement Opportunities

Qualifications

• Ability to provide outstanding customer service and assist with product selection.
• Experience in handling cash transactions and maintaining a secure cash drawer.

Responsibilities

• Greet customers promptly and assist in merchandise selection.
• Process transactions and handle exchanges and returns.
• Perform operational tasks such as inventory counts and stock updates.

Skills

Customer Service Skills

Multitasking

Alphanumeric Matching

Education

ASE Certification

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Responsible for maintaining and securing the cash drawer, accepting payments, making change, and processing credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, following company policies.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily tasks like stock updates, freight receival, cleaning, etc.
10. Perform operational tasks such as merchandise returns, stock adjustments, and inventory counts.
11. Operate store equipment after training.
12. Perform in-store services for customers, such as installing wipers, testing batteries, and scanning vehicle trouble codes, where legal.
13. Occasionally drive a delivery vehicle if needed and eligible.
14. All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask effectively.

Desired Qualifications

• Familiarity with automotive parts, cataloging, and sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts offers a proven track record of growth and stability, with opportunities for career advancement along with a comprehensive benefits package including wages, insurance, 401k, tuition assistance, and more.

O’Reilly Auto Parts is an equal opportunity employer and does not discriminate based on race, religion, gender, disability, or other protected statuses. Reasonable accommodations are available for qualified individuals.