Parts Specialist

O'Reilly Auto Parts; Tulsa (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in automotive parts is seeking a Parts Specialist to deliver exceptional service to customers. This role involves assisting with merchandise selection, processing transactions, and managing customer inquiries. Ideal candidates will possess strong customer service skills and familiarity with automotive parts, with opportunities for career advancement within the organization.

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Familiarity with automotive parts and sales.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Provide high-level service to retail and installer customers.
• Assist with daily operational tasks and customer inquiries.
• Process transactions and maintain cash drawer.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

ASE Certification

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting, facing, cleaning, etc.
10. Perform various daily operational tasks, such as preparing merchandise returns, assisting with stock adjustments, and inventory counts.
11. Operate brake lathe and other store test equipment after training and company requirements are met.
12. Perform in-store services for customers (where laws allow) such as installing wipers, testing batteries, scanning vehicle trouble codes, etc.
13. Occasionally drive a delivery vehicle to make deliveries, if business needs dictate and driving record meets requirements.
14. All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in-store simultaneously.

Desired

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

O’Reilly Auto Parts offers a proven track record of growth and stability, with opportunities for career advancement within the organization.